O2c Discovery

O2C Discovery — Automated Answers

When to use this skill

Use when the user says any of:

• "answer the O2C discovery questionnaire for <customer>"
• "fill out the discovery doc for <customer>"
• "automate discovery for <customer>"
• "what does NetSuite tell us about <customer>'s O2C config?"
• "give me a baseline before the discovery call with <customer>"

If the questionnaire is something other than Orderful's standard O2C discovery doc (e.g., a partner-specific intake), this skill still applies for the questions that overlap, but flag the gap clearly — don't pretend questions are answered when the source structure is different.

Prerequisites

1. The user has run /netsuite-setup for the customer. ~/orderful-onboarding/<slug>/.env exists with valid TBA credentials.
2. The customer's NetSuite has enough activity to answer fulfillment/invoicing questions — i.e., real sales orders, item fulfillments, invoices in the last few quarters. If the account is empty, most of this skill returns "no data" — say so and stop.
3. The user can produce a copy of the questionnaire (PDF or text) if it's the non-standard version. For the standard Orderful O2C Discovery Questionnaire, the question list is hard-coded in this skill (see Step 0 below) and no input is needed.

Inputs

Ask up-front:

1. Customer slug — to load the right .env.
2. Questionnaire version — "standard Orderful O2C" (default) or "partner-specific" (in which case the user provides the PDF/markdown).
3. (Optional) Subsidiary scope — if the customer is OneWorld with multiple subsidiaries, ask which one(s) the discovery is for. Answer for the single subsidiary if specified; answer across the whole tenant otherwise and flag the breakdown.

Step 0 — The standard question set

Orderful's O2C Discovery Questionnaire has six sections. This skill answers each from configuration data; questions that need a process interview are explicitly called out with "Needs interview".

Questions explicitly flagged Needs interview: 4.1 approver hierarchy + thresholds, 4.3 which custom body fields are required on the SO form, 5.4 process narrative, 6.1 trigger semantics for non-IF auto-invoicing.

The recipe

Step 1 — Set up a SuiteQL runner

If the customer's dir doesn't already have one, drop in a short Node helper that reads the .env, signs OAuth 1.0a, and runs a SuiteQL query passed as an arg. Pattern from samples/list-edi-customers.mjs and skills/netsuite-setup/test-connections.mjs. Save as ~/orderful-onboarding/<slug>/query.mjs. Symlink the repo's node_modules for dotenv + oauth-1.0a:

ln -sf ~/Documents/GitHub/orderful-netsuite-skills/node_modules \
       ~/orderful-onboarding/<slug>/node_modules

Test with:

cd ~/orderful-onboarding/<slug>
node query.mjs "SELECT TOP 1 id FROM customer"

Step 2 — Run the battery

Each query below maps to a section of the questionnaire. Run sequentially, capture results, build the findings doc as you go. Output findings progressively — don't wait until the end. The user wants to monitor as you make progress.

§ 1.1 — Customer setup

SELECT COUNT(*) AS total,
       COUNT(parent) AS with_parent,
       COUNT(DISTINCT subsidiary) AS distinct_subsidiaries
FROM customer
WHERE isinactive = 'F'

SELECT s.name AS sub, COUNT(c.id) AS cnt
FROM customer c LEFT JOIN subsidiary s ON c.subsidiary = s.id
WHERE c.isinactive = 'F'
GROUP BY s.name
ORDER BY cnt DESC

SELECT id, name, fullname FROM subsidiary

Interpret: zero parents → flat list. Multiple subsidiaries used → multi-subsidiary OneWorld. Report top-level subsidiary name (the one with no parent or the shortest fullname).

§ 1.2 — DCs as sub-customers vs ship-to addresses

SELECT c.entityid, c.companyname, COUNT(ab.entity) AS addr_count
FROM customer c
INNER JOIN customeraddressbook ab ON ab.entity = c.id
WHERE c.isinactive = 'F'
GROUP BY c.entityid, c.companyname
HAVING COUNT(ab.entity) >= 10
ORDER BY COUNT(ab.entity) DESC

Interpret: customers with hundreds-to-thousands of addresses (named like big-box retailers — JC Penney, Kohl's, Target, etc.) → ship-to addresses. Combined with §1.1's "zero parents" → confirms ship-to-address pattern. If addr_count caps out at single digits per customer and you saw parent-customer hierarchies, → sub-customer pattern.

§ 2.1 — Item types

SELECT itemtype, COUNT(*) AS cnt
FROM item
GROUP BY itemtype

Interpret: report counts. Lot/serial-numbered variants (LotNumberedInvtItem, SerializedInvtItem, LotNumberedAssemblyItem, SerializedAssemblyItem) inform §5.5.

§ 2.2 — Custom item fields

SELECT scriptid, name, fieldvaluetype
FROM customfield
WHERE LOWER(scriptid) LIKE 'custitem%'
ORDER BY scriptid

Group results by integration prefix. Common groupings to call out explicitly:

• EDI-critical: GTIN inner/outer, EAN, UPC, case-pack quantity, harmonization code, NMFC, country of origin
• WMS-related: standard-pallet-quantity, synced-to-<wms>, error-message, integration-status fields (Manhattan, BluJay, Körber)
• PIM-related: Salsify, Akeneo prefixes
• Marketplace: Celigo Amazon/eBay/Magento/Shopify/Walmart prefixes
• Tax / regulatory: Avalara (CUSTITEM_AVA_*), state compliance (CO PFAS, MN HF, WA HB)
• Lot/serial: ALN bundle (Auto Lot Numbering)

Save the full list as ~/orderful-onboarding/<slug>/custitem_fields.json for reference.

§ 3.1 + 3.2 — Pricing

SELECT COUNT(*) AS active_price_levels FROM pricelevel WHERE isinactive='F'

SELECT COUNT(*) AS rows_in_itemprice FROM itemprice

SELECT COUNT(*) AS volume_tier_rows FROM itemprice WHERE priceqty > 1

SELECT id, name FROM pricelevel WHERE isinactive='F' ORDER BY id

Interpret:

• active_price_levels = 0 or rows_in_itemprice = 0 → 3.1 = "No, managed outside NetSuite"
• volume_tier_rows > 0 → tier pricing in use
• Many price levels named after specific customers (Macy's, Costco, Amazon, etc.) → customer-specific dominates
• If iTPM custom records exist (CUSTOMRECORD_ITPM_*), call out promotional pricing lives there, not in core itemprice

§ 4.1 + 4.4 — SO approval + custom scripts/workflows

SELECT s.scripttype, s.name, s.scriptid
FROM script s
INNER JOIN scriptdeployment sd ON sd.script = s.id
WHERE s.isinactive='F' AND sd.isdeployed='T' AND sd.recordtype = 'SALESORDER'
ORDER BY s.scripttype, s.name

SELECT name, scriptid, releasestatus
FROM workflow
WHERE isinactive='F'
  AND (UPPER(name) LIKE '%SALES%'
       OR UPPER(name) LIKE '%APPROVAL%'
       OR UPPER(name) LIKE '%RESERV%')

Interpret:

• 4.1: approval workflow with status RELEASED whose name mentions "approval" / "reservation" / "credit hold" → "Yes — approval gating in place"
• 4.4: list every active script/workflow on SALESORDER. Flag customer-specific ones (named after the customer) separately from standard bundles (iTPM, Avalara, Celigo, SCM, Braintree).

Approver thresholds are a Needs interview topic — workflow XML can have them but they're hard to extract programmatically.

§ 4.2 — Shipping location assignment

SELECT location, COUNT(*) AS line_cnt
FROM transactionline
WHERE transaction IN (
    SELECT id FROM transaction
    WHERE type='SalesOrd' AND trandate >= TO_DATE('<recent_date>','YYYY-MM-DD')
)
AND location IS NOT NULL
GROUP BY location

SELECT id, name, makeinventoryavailable, isinactive
FROM location
WHERE id IN (<top_location_ids_from_above>)

Interpret: distribution shows whether one warehouse dominates (default-location pattern) or it's split across many (item-availability or script-driven). If you see a customscript_*shipcalc* or similar in the §4.4 SALESORDER scripts → script-driven assignment.

§ 4.3 — Custom fields on the SO form

SELECT scriptid, name, fieldvaluetype
FROM customfield
WHERE LOWER(scriptid) LIKE 'custbody%'
ORDER BY scriptid

Save full list as custbody_fields.json. Group by domain (EDI, billing, tax, payment, approval, fulfillment routing). Which of these are required on the SO form is Needs interview — customfield.ismandatory reflects the field-level setting, but field visibility per form is a separate concept stored in form definitions.

§ 5.1 + 5.2 + 5.3 — Warehousing

SELECT id, name, makeinventoryavailable, isinactive
FROM location
WHERE isinactive='F'
ORDER BY name

Interpret naming patterns. Locations whose names contain "CastleGate" / "Flexport" / "Amazon FBA" / "Walmart Fulfillment" / "Shopify" → 3PL or marketplace-fulfilled. "Warehouse" / a city name + "Warehouse" → likely own. Phantom locations (named "Build to Order", "Factory PO", "DropShip") → not real warehouses, used for routing logic.

For 5.3, also probe item field naming for WMS prefix:

SELECT scriptid, name FROM customfield
WHERE LOWER(scriptid) LIKE 'custitem%'
  AND (LOWER(name) LIKE '%manhattan%'
       OR LOWER(name) LIKE '%blujay%'
       OR LOWER(name) LIKE '%korber%'
       OR LOWER(name) LIKE '%highjump%')

Manhattan-prefixed fields → Manhattan Active WMS in use (very common for high-volume CPG / wholesale). BluJay / Körber / HighJump similar. No matches → either NetSuite-native WMS (check for the WMS feature) or no formal WMS.

§ 5.5 — Lot / serial

SELECT
    SUM(CASE WHEN itemtype='LotNumberedInvtItem' OR itemtype='LotNumberedAssemblyItem' THEN 1 ELSE 0 END) AS lot_tracked,
    SUM(CASE WHEN itemtype='SerializedInvtItem' OR itemtype='SerializedAssemblyItem' THEN 1 ELSE 0 END) AS serial_tracked
FROM item

Both zero → Neither in NetSuite (often despite Auto Lot Numbering bundle being installed — lot tracking lives in the WMS). Non-zero counts → confirm tracking type.

§ 5.6 — Bin locations

SELECT COUNT(*) AS bins, COUNT(DISTINCT location) AS locations_with_bins
FROM bin
WHERE isinactive='F'

SELECT id, location, binnumber FROM bin WHERE isinactive='F'

Interpret: large bin count (thousands) → real pick paths in NetSuite (uncommon when a 3rd-party WMS is in use). Small count (under 50) → likely status-only buckets (HOLD AVAIL, QA HOLD, RETURNS, etc.), not real picking. Real bin operations live in the WMS.

§ 5.7 — Item Fulfillment scripts

SELECT s.scripttype, s.name, s.scriptid
FROM script s
INNER JOIN scriptdeployment sd ON sd.script = s.id
WHERE s.isinactive='F' AND sd.isdeployed='T' AND sd.recordtype = 'ITEMFULFILLMENT'
ORDER BY s.scripttype, s.name

Look for: BOL generation, Celigo realtime exports (marketplace shipment confirmations), customer-specific auto-invoicing UE scripts.

§ 6.1 — Auto-invoicing

Look at IF + Invoice scripts (above + below). A user-event script on ITEMFULFILLMENT named like *autoinv* / *auto-invoice* → auto-invoicing on IF. Plus check the customer-side flag:

SELECT COUNT(*) AS auto_invoice_customers
FROM customer
WHERE isinactive='F'
  AND (custentity_<customer-prefix>_autoinv = 'T'
       OR custentity_orderful_auto_invoice = 'T')

(Replace <customer-prefix> with the customer's MHI/XYZ prefix discovered from §2.2.)

SELECT s.scripttype, s.name, s.scriptid
FROM script s
INNER JOIN scriptdeployment sd ON sd.script = s.id
WHERE s.isinactive='F' AND sd.isdeployed='T' AND sd.recordtype = 'INVOICE'
ORDER BY s.scripttype, s.name

§ 6.2 — Invoice delivery

SELECT scriptid, name FROM customfield
WHERE LOWER(scriptid) LIKE 'custentity%'
  AND name LIKE '%EDI%'
ORDER BY scriptid

Look for: EDI 810 On Invoice Create (automatic) flag, EDI 880 (grocery invoice) flag, manual-generate buttons. Count enabled customers:

SELECT COUNT(*) AS edi_810_auto
FROM customer
WHERE isinactive='F'
  AND custentity_<customer-prefix>_edi_810_on_invoice_create = 'T'

Also check for a customer-side "Invoicing Email" entity field — presence indicates email-PDF delivery is also in use. Common pattern: Both EDI 810 + Emailed PDF, depending on the customer.

Step 3 — Compose the findings file

Output everything to ~/orderful-onboarding/<slug>/o2c_discovery_answers.md with this structure:

• Header noting source NS account ID + query date
• One section per questionnaire section (1 through 6)
• For each question: the answer + the supporting numbers
• Final "Summary stats" table with key counts
• Final "Open items needing interview" list (the explicit Needs interview items)

Format expectations:

• Numbers are concrete (e.g., "1,443 active customers", not "many")
• Quote exact field scriptids when relevant
• Cite the connector source where the questionnaire intersects with what the SuiteApp expects

Step 4 — Hand off

Show the user:

• Path to the findings file
• The "Open items needing interview" list — these are the questions to bring to the discovery call
• A one-line summary: e.g., "Multi-subsidiary OneWorld; ship-to-address customer model; Manhattan WMS; ~70% of customers on Auto Invoice; EDI 810 enabled for 88 customers."

Behaviour rules

1. Output findings progressively. As each section completes, post a finding to the user — they want to monitor progress, not get a wall of text at the end.
2. Never invent data. If a query returns zero rows or the data doesn't support a definitive answer, say "no data" / "needs interview" instead of guessing.
3. Don't paraphrase question wording. When you save the findings file, copy the questionnaire section headers verbatim so reviewers can match findings to questions 1:1.
4. Quote exact scriptids. When mentioning custom fields, scripts, or workflows, use the actual scriptid (e.g., custscript_mhi_meyer_so_approval_ue), not a paraphrased name. The contractor will need to find these later.
5. Flag interview-only questions explicitly. Don't try to answer 4.1 approver thresholds or 5.4 process narratives from data alone — the result will be wrong. Add them to the Open Items list.
6. Don't run mutating queries. This skill is read-only. SuiteQL is naturally read-only, but be careful: if you find yourself wanting to fix something the discovery surfaced, that's a separate skill / separate session.
7. Don't bundle unrelated discovery. Stay scoped to O2C. P2P (procurement), inventory replenishment, returns flow are out of scope for this skill — flag them and stop, don't expand.
8. Save raw query outputs alongside the findings. Reviewers will sometimes want to see customfield.json or the raw pricelevel list. Drop them next to o2c_discovery_answers.md so they're auditable.

Reference material

• samples/list-edi-customers.mjs — TBA OAuth 1.0a SuiteQL signing pattern
• skills/netsuite-setup/test-connections.mjs — credential plumbing
• Reference doc: reference/record-types.md — Orderful's custom record schemas (often overlap with what this skill discovers)