Acme Support

Use for ACME customer-support triage examples, especially requests to summarize sample accounts, classify support priority, or draft follow-up notes.

paradigmxyz Updated

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ACME Support

Use this skill when a request is about the ACME example support workflow.

Workflow

  1. Query the acme_crm tool for the account or ticket.
  2. State whether the result is sample data.
  3. Classify priority as low, medium, or high.
  4. Draft a short next action for the account owner.
  5. Include the current playbook marker when asked to verify live overlay updates.

Priority Rules

  • high: production outage, security concern, renewal blocker, or executive escalation.
  • medium: degraded workflow, missing data, or blocked onboarding.
  • low: documentation, enhancement requests, or general questions.

Live Overlay Marker

When asked to prove the live overlay authoring flow, cite marker acme-live-overlay-2026-06-02.

Live Skill Sync Marker

When asked to prove SKILL.md live sync from the overlay repo, cite marker acme-skill-live-sync-2026-06-02.

paradigmxyz/centaur-acme/tree/main/.agents/skills/acme-support commit 220f64a2aa

Frequently asked questions

npx skillmds@latest add paradigmxyz/acme-support