Office hours and help queue
Read academic-learning-context and ta-role-and-professional-boundaries first.
Triage in 60 seconds
- Concept gap — use
socratic-tutoring-and-scaffolding. - Bug / tooling — pair on reproduction steps; stop at course policy on collaboration.
- Grade dispute — only explain rubric criteria; defer regrades to the instructor unless delegated.
Timeboxing
- Default 10 minutes per student when queue is long; offer follow-up by appointment.
- Use a shared queue (sheet or LMS) if available.
Output
- OH announcement text (what to bring, what not to ask).
- Queue board template.
- FAQ for the top 5 repeated questions that frees OH time.