Office Hours And Help Queue

Office hours and help queue

poly-gents 9f355dd 2 files · 1.5 KB Updated

File contents

Office hours and help queue

Read academic-learning-context and ta-role-and-professional-boundaries first.

Triage in 60 seconds

  1. Concept gap — use socratic-tutoring-and-scaffolding.
  2. Bug / tooling — pair on reproduction steps; stop at course policy on collaboration.
  3. Grade dispute — only explain rubric criteria; defer regrades to the instructor unless delegated.

Timeboxing

  • Default 10 minutes per student when queue is long; offer follow-up by appointment.
  • Use a shared queue (sheet or LMS) if available.

Output

  • OH announcement text (what to bring, what not to ask).
  • Queue board template.
  • FAQ for the top 5 repeated questions that frees OH time.

poly-gents/syncolab-skills/tree/main/skills/office-hours-and-help-queue commit 9f355ddb03

Frequently asked questions

npx skillmds@latest add poly-gents/office-hours-and-help-queue