poly-gents Track Follow-ups
Purpose
Monitor and coordinate follow-up actions for client accounts
This skill provides operational guidance for Track Follow-ups, including tool usage patterns, workflows, and quality expectations aligned with Syncolab skill standards.
When to Use
- Use when the user needs help with Track Follow-ups.
- When integrations for this domain are available and the task matches the workflows below.
When NOT to Use
- When the task is unrelated to Track Follow-ups or covered by a more specific skill.
- When required integrations or credentials are unavailable.
Expected Outcome
- Correct use of domain tools with verified results (not fabricated).
- Clear summary of actions taken, data returned, and recommended next steps.
- Errors and missing permissions reported explicitly.
Inputs to Gather
- User goal, constraints, and any identifiers (URLs, IDs, project keys).
- Available tool sets and connection status.
- Relevant context from related systems before destructive writes.
Workflow
- Confirm the request maps to Track Follow-ups and required tools are available.
- Gather identifiers and scope (project, channel, repo, date range, etc.).
- Follow the domain guidance below; prefer list/search before get/update when applicable.
- Execute tool calls using schemas from the integration; never invent tool output.
- Summarize results and offer logical follow-ups.
Tool Availability Rules
| Access | Behavior |
|---|---|
| Full tool access | Execute workflows, verify outputs, report errors. |
| Read-only | Inspect and plan; provide exact commands or dispatch request for writes. |
| No integration | State limitation; do not fabricate API results. |
Related tool sets
crm-apiemail
Review / Decision / Execution Criteria
- Prefer smallest safe change; confirm destructive actions with the user.
- Use evidence from tool responses; cite IDs and links when present.
- Match integration-specific conventions (JQL, RFC3339, A1 notation, etc.).
Output Format
Report:
- What was requested and what was done.
- Key results (tables or bullets).
- Errors, blockers, or missing permissions.
- Suggested next steps.
Quality Bar
- Specific, actionable, and grounded in tool output.
- Concise unless the user asked for detail.
- Respect rate limits, pagination, and API semantics.
Safety and Boundaries
- Do not commit secrets, tokens, or PII into skills or user-visible logs.
- Do not fabricate validation, send, or write confirmations.
- Confirm destructive operations (delete, destroy, mass update) when appropriate.
Escalation / Dispatch Rules
- If the task spans multiple domains, use or suggest related skills via
relationships.skills. - If write access is required but unavailable, dispatch or ask the user to enable tools.
References
- Legacy content migrated from
skills/old_skills.json(track-follow-ups). skills/skill.instruction.md,skills/meta.instructions.md