poly-gents Zendesk
Purpose
Manage Zendesk Support tickets through native REST API v2 integration tools.
When to Use
- Verify connection for the configured subdomain.
- List, search, or get tickets by id.
- Create tickets, update fields, or add comments (with approval).
When NOT to Use
- HubSpot or Salesforce CRM → use
hubspot/salesforce. - Zendesk Sell or Chat without dedicated tools.
Workflow
zendesk_verify_connection.zendesk_list_tickets(optional status filter) orzendesk_search_tickets.zendesk_get_ticketfor full detail.- Writes (approval):
zendesk_create_ticket,zendesk_update_ticket,zendesk_add_ticket_comment.
Main tools
| Tool | Purpose |
|---|---|
zendesk_verify_connection |
Verify API access |
zendesk_list_tickets |
List tickets |
zendesk_get_ticket |
Get ticket by id |
zendesk_search_tickets |
Search tickets |
zendesk_create_ticket |
Create ticket |
zendesk_update_ticket |
Update ticket fields |
zendesk_add_ticket_comment |
Add public/internal comment |
Safety and Boundaries
- Requires Zendesk OAuth and subdomain configured in Integrations.
- All write tools require approval — confirm ticket id and comment visibility.