Paystack Disputes

Paystack Disputes

The Disputes API lets you manage chargebacks and disputes on your integration.

Depends on: paystack-setup for the paystackRequest helper.

Endpoints

Dispute Statuses

List Disputes

const disputes = await paystackRequest(
  "/dispute?from=2024-01-01&to=2024-12-31&status=awaiting-merchant-feedback"
);

Fetch Dispute

const dispute = await paystackRequest(`/dispute/${disputeId}`);

List Disputes for a Transaction

const txDisputes = await paystackRequest(`/dispute/transaction/${transactionId}`);
// Returns { history: [...], messages: [...] }

Update Dispute

Accept a dispute and set refund amount:

await paystackRequest(`/dispute/${disputeId}`, {
  method: "PUT",
  body: JSON.stringify({
    refund_amount: 1002, // Amount in subunits
    uploaded_filename: "qesp8a4df1xejihd9x5q", // From upload URL
  }),
});

Add Evidence

await paystackRequest(`/dispute/${disputeId}/evidence`, {
  method: "POST",
  body: JSON.stringify({
    customer_email: "customer@email.com",
    customer_name: "John Doe",
    customer_phone: "0802345167",
    service_details: "Customer purchased premium plan on Jan 5",
    delivery_address: "123 Main Street, Lagos",
    delivery_date: "2024-01-06",
  }),
});

Get Upload URL

const upload = await paystackRequest(
  `/dispute/${disputeId}/upload_url?upload_filename=receipt.pdf`
);
// upload.data.signedUrl → Use PUT to upload file to this S3 URL
// upload.data.fileName → Reference this in update/resolve calls

Resolve Dispute

await paystackRequest(`/dispute/${disputeId}/resolve`, {
  method: "PUT",
  body: JSON.stringify({
    resolution: "merchant-accepted", // or "declined"
    message: "Customer refund approved",
    refund_amount: 500000,
    uploaded_filename: "uploaded_file_ref",
    evidence: 21, // Evidence ID (optional, for fraud claims)
  }),
});

Export Disputes

const exported = await paystackRequest(
  "/dispute/export?from=2024-01-01&to=2024-12-31"
);
// exported.data.path → CSV download URL

Full Dispute Handling Flow

// 1. List pending disputes
const disputes = await paystackRequest(
  "/dispute?status=awaiting-merchant-feedback"
);

for (const dispute of disputes.data) {
  // 2. Get upload URL for evidence
  const upload = await paystackRequest(
    `/dispute/${dispute.id}/upload_url?upload_filename=evidence.pdf`
  );

  // 3. Upload file to signed URL (use your preferred HTTP client)
  // await uploadToS3(upload.data.signedUrl, fileBuffer);

  // 4. Add evidence
  await paystackRequest(`/dispute/${dispute.id}/evidence`, {
    method: "POST",
    body: JSON.stringify({
      customer_email: "customer@email.com",
      customer_name: "Customer Name",
      customer_phone: "08012345678",
      service_details: "Service was delivered successfully",
    }),
  });

  // 5. Resolve — decline the chargeback
  await paystackRequest(`/dispute/${dispute.id}/resolve`, {
    method: "PUT",
    body: JSON.stringify({
      resolution: "declined",
      message: "Service was delivered. Evidence attached.",
      refund_amount: 0,
      uploaded_filename: upload.data.fileName,
    }),
  });
}