Ax Migration Support Operations

Use when support managers, ITSM owners, operations teams, service desk leads, monitoring teams, or BAU transition owners need AX to D365FO support model, runbooks, monitoring, alerting, hypercare-to-BAU, or incident categorization.

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File contents

AX Migration Support Operations

Purpose

Prepare the post-go-live operating model from migration evidence.

Outputs

  • Support model generator.
  • Runbook pack.
  • Monitoring and alerting plan.
  • Hypercare-to-BAU transition.
  • Incident categorization model.

Command

python axmigrate.py stakeholder-pack migration-analysis/sample --stakeholder support --output stakeholder-packs/support

Quality Bar

Every critical process, integration, batch, report, and data flow needs support owner, monitoring signal, runbook, escalation, and SLA expectation.

rweisssieker-xp/ax2012_migration_expert_to_d365/tree/main/plugins/ax-to-d365fo-migration-expert/skills/ax-migration-support-operations commit 91165a92ee

Frequently asked questions

npx skillmds@latest add rweisssieker-xp/ax-migration-support-operations