TOPdesk Automation Sandbox
Use this skill before a TOPdesk automation changes tickets, sends notifications, updates external systems, or affects customer-visible communication.
Workflow
- Gather an automation design CSV or checklist with trigger, payload, idempotency, retry, rollback, PII, audit, monitoring, and approval fields.
- Run
scripts/review_automation_risk.py. - Review the generated automation risk card.
- Do not call it production-safe unless rollback, monitoring, ownership, and approval boundaries are explicit.
Outputs
automation-risk-findings.csvautomation-risk-card.md
References
- Load
references/automation-sandbox.mdfor checks and go/no-go interpretation.