Topdesk Digital Twin Light

Run lightweight TOPdesk service desk what-if scenario scoring from baseline KPIs and scenario assumptions for routing, SLA thresholds, operator capacity, category cleanup, AI assistance, handoff reduction, and backlog improvement decisions.

rweisssieker-xp Updated

File contents

TOPdesk Digital Twin Light

Use this skill when a team needs a concrete, inspectable what-if comparison before changing TOPdesk routing, SLA focus, capacity, categories, or AI-assisted triage.

Workflow

  1. Gather a baseline KPI CSV and a scenario assumptions CSV.
  2. Run scripts/run_digital_twin_light.py.
  3. Review scenario score, expected KPI movement, assumptions, confidence, and recommended pilot.
  4. Present the result as decision support. Do not present it as a forecast guarantee.

Inputs

Baseline CSV columns:

  • metric
  • value

Scenario CSV columns:

  • scenario
  • handoff_reduction_pct
  • waiting_reduction_pct
  • reopen_reduction_pct
  • capacity_change_pct
  • ai_assist_pct
  • confidence

Outputs

  • digital-twin-scenarios.csv
  • digital-twin-readout.md

References

  • Load references/digital-twin-light.md for supported scenario interpretation.

rweisssieker-xp/topdeskskill-codex/tree/main/skills/topdesk-digital-twin-light commit a4b76aa6b6

Frequently asked questions

npx skillmds@latest add rweisssieker-xp/topdesk-digital-twin-light