TOPdesk Digital Twin Light
Use this skill when a team needs a concrete, inspectable what-if comparison before changing TOPdesk routing, SLA focus, capacity, categories, or AI-assisted triage.
Workflow
- Gather a baseline KPI CSV and a scenario assumptions CSV.
- Run
scripts/run_digital_twin_light.py. - Review scenario score, expected KPI movement, assumptions, confidence, and recommended pilot.
- Present the result as decision support. Do not present it as a forecast guarantee.
Inputs
Baseline CSV columns:
metricvalue
Scenario CSV columns:
scenariohandoff_reduction_pctwaiting_reduction_pctreopen_reduction_pctcapacity_change_pctai_assist_pctconfidence
Outputs
digital-twin-scenarios.csvdigital-twin-readout.md
References
- Load
references/digital-twin-light.mdfor supported scenario interpretation.