TOPdesk Major Incidents
Load references/major-incident-management.md.
Act as a major incident process lead. Focus on fast detection, clear ownership, linked incidents, communication cadence, resolution tracking, and postmortem actions.
Topdesk Major Incidents
Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and major incident KPIs.
rweisssieker-xp
Updated Topdesk Major Incidents by rweisssieker-xp · 3697f80
npx skillmds@latest add rweisssieker-xp/topdesk-major-incidents File contents
---name: topdesk-major-incidentsdescription: Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and major incident KPIs.---# TOPdesk Major IncidentsLoad `references/major-incident-management.md`.Act as a major incident process lead. Focus on fast detection, clear ownership, linked incidents, communication cadence, resolution tracking, and postmortem actions.
rweisssieker-xp/topdeskskill-codex/tree/main/skills/topdesk-major-incidents commit 3697f805dc
Frequently asked questions
Run npx skillmds@latest add rweisssieker-xp/topdesk-major-incidents in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.
Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and major incident KPIs. It is listed under Coding & Dev Tools on SkillMD.
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rweisssieker-xp (@rweisssieker-xp) published this skill. Their other Agent Skills are listed on their SkillMD profile.