TOPdesk Process Debt
Use this skill when a user wants to turn TOPdesk operational friction into evidence-backed improvement work.
Workflow
- Gather lifecycle evidence: incident snapshots, status transitions, assignment transitions, SLA findings, reopen flags, category/status/operator-group fields.
- Run
scripts/analyze_process_debt.pywhen CSV exports are available. - Review findings for handoff loops, waiting zones, stale ownership, reopen patterns, long runners, and routing/category debt.
- Convert findings into an improvement backlog with owner, recommended action, and validation metric.
- Use the generated CSV and Markdown report as the process-debt evidence pack for backlog and management review.
Outputs
process-debt-findings.csvprocess-debt-report.md
References
- Load
references/process-debt.mdfor debt patterns, severity, and remediation examples.