Topdesk Process Debt

Analyze TOPdesk lifecycle, incident, SLA, status-transition, assignment-transition, and reopen evidence for process debt such as handoff loops, waiting zones, stale ownership, long runners, category-routing waste, and improvement backlog candidates.

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TOPdesk Process Debt

Use this skill when a user wants to turn TOPdesk operational friction into evidence-backed improvement work.

Workflow

  1. Gather lifecycle evidence: incident snapshots, status transitions, assignment transitions, SLA findings, reopen flags, category/status/operator-group fields.
  2. Run scripts/analyze_process_debt.py when CSV exports are available.
  3. Review findings for handoff loops, waiting zones, stale ownership, reopen patterns, long runners, and routing/category debt.
  4. Convert findings into an improvement backlog with owner, recommended action, and validation metric.
  5. Use the generated CSV and Markdown report as the process-debt evidence pack for backlog and management review.

Outputs

  • process-debt-findings.csv
  • process-debt-report.md

References

  • Load references/process-debt.md for debt patterns, severity, and remediation examples.

rweisssieker-xp/topdeskskill-codex/tree/main/skills/topdesk-process-debt commit abc2da3088

Frequently asked questions

npx skillmds@latest add rweisssieker-xp/topdesk-process-debt