sboghossian Status Page Reader — Louis Platform Health
Purpose
This skill surfaces real-time operational status for each Louis platform component. It is used in two contexts:
- In-product banners — when the application detects latency or errors, it calls this skill to retrieve the authoritative status and display a user-friendly notice rather than a generic error.
- Support triage — when a user reports an issue, this skill is the first check: is this a platform incident or a user-specific problem?
Status page URL
https://louis.haqq.ai/status
Platform components monitored
| Component | Description | User impact when degraded |
|---|---|---|
| API | Core REST/GraphQL API layer | All features unavailable; login may fail |
| Chat | AI chat interface and model inference | Conversations not loading or slow |
| OCR | Document ingestion and optical character recognition | PDF/image uploads fail; extracted text unavailable |
| Drafting | AI drafting engine | Draft generation fails or times out |
| Citations | Legal citation lookup and validation | Citation insertion returns no results |
Status levels
| Level | Color | Meaning |
|---|---|---|
| Operational | Green | Component fully functional |
| Degraded Performance | Yellow | Component functional but slower or partially limited |
| Partial Outage | Orange | Some users or features affected |
| Major Outage | Red | Component unavailable for all or most users |
| Under Maintenance | Blue | Planned maintenance window |
In-product behavior
When the API or Chat component is degraded or worse:
- Display a banner at the top of the application:
"Some features may be unavailable. Check status.haqq.ai for updates."
- Do not suppress individual error messages — surface them alongside the banner.
- Do not retry indefinitely; apply exponential back-off and surface a clear "Try again later" message after 3 failures.
When OCR is degraded:
- Show a specific message on the document upload dialog:
"Document processing is currently experiencing delays. Your upload will be queued and processed once the service recovers."
When Drafting is degraded:
- Disable the "Generate Draft" button and display:
"The drafting engine is temporarily unavailable. Please try again shortly."
Support triage logic
User reports issue
→ Read status page
→ If any relevant component is not Operational:
"We're aware of an issue affecting [component]. Our team is working on it.
Follow https://louis.haqq.ai/status for updates."
→ Else:
Collect user-specific diagnostics (browser, account, specific document, error message)
Escalate to support ticket
Incident communication standards
- Detection to first update: target < 15 minutes for Major Outage.
- Update frequency during incident: every 30 minutes until resolved.
- Post-incident review: published on the status page within 5 business days for Major Outage or incidents lasting > 2 hours.
- Customer notification: Enterprise customers with SLA agreements receive direct email notification within 30 minutes of a Major Outage declaration.
How to subscribe to status updates
Users can subscribe to status page notifications at https://louis.haqq.ai/status/subscribe:
- Email notifications for all incidents.
- Webhook option for enterprise integrations (pipe alerts into Slack, PagerDuty, or your own monitoring).
Related skills
- [[docs-security-overview]]
- [[docs-tenant-isolation-explainer]]
- [[docs-sso-saml-setup]]