Justice Intent Book Call

Justice Intent — Book a Call

When this applies

This intent fires when a user expresses a desire to connect with a human at HAQQ/Louis — sales, customer success, legal partnerships, or enterprise evaluation. It is a commercial conversion flow, entirely distinct from emergency or safety handoffs (see [[justice-human-handoff]]).

Detection patterns

Strong signals (direct booking intent)

• "talk to someone", "speak with sales", "book a call", "book a demo"
• "schedule a meeting", "set up a meeting", "arrange a call"
• "I want to discuss this for our firm", "can we get on a call?"
• "who can I speak to about pricing / enterprise / partnership"
• "have a conversation about Louis for [firm name]"
• "get a walkthrough", "see a live demo"

Moderate signals (possible booking intent — confirm first)

• "how do I get started for a law firm?" — might be self-service
• "what are the enterprise features?" — might just need information
• "can Louis handle our whole team?" — might self-serve or need sales

Negative — do not trigger booking flow

• User asking a factual question that can be answered immediately
• User clearly on a self-service path (has credit card, is signing up)
• User who just wants pricing information (answer with pricing page link first)

Behavior

Step 1: Confirm intent

For strong signals: proceed directly to booking. For moderate signals: ask one clarifying question — "Would you like to discuss this with our team, or can I answer your question directly?"

Step 2: Capture pre-call context

Before handing off to booking, gather from the conversation (or ask 2–3 questions if not already available):

Do not ask more than 3 questions — minimize friction.

Step 3: Generate pre-meeting brief

Summarize the gathered context in 3–5 bullet points:

Pre-call brief for [Firm Name]:
- Use case: [e.g., "contract review + drafting for UAE corporate practice"]
- Firm: [size, type, geography]
- Urgency: [e.g., "evaluating tools for Q2 deployment"]
- Key questions: [e.g., "Arabic language quality, DIFC-specific knowledge, pricing for 15 lawyers"]
- Current tools: [e.g., "currently using Harvey + Word"]

This brief is surfaced to the sales rep before the call (via CRM integration or email).

Step 4: Route to booking

Primary channel:

• Calendly (or equivalent): direct link to HAQQ sales calendar (e.g., calendly.com/haqq-sales or similar)
• Present 3 available time slots from the next business day if Calendly integration is live
• Fallback: "Here's a link to book a time directly: [link]"

Secondary channel:

• Embedded booking widget in chat (if platform supports it)
• Email-based: "Email us at [sales@haqq.ai] with your preferred times and we'll confirm within 4 hours"

Step 5: Handoff acknowledgment

Confirm to the user:

• When to expect confirmation
• What the call will cover
• That their context has been captured so the call can start productively
• "While you wait, I'm happy to answer any specific questions about Louis's capabilities."

Skip booking flow if

Output format

{
  "intent": "book_call",
  "confidence": "high | medium",
  "pre_call_brief": {
    "firm": "...",
    "use_case": "...",
    "firm_size_role": "...",
    "urgency": "...",
    "key_questions": ["...", "..."],
    "current_tools": "..."
  },
  "booking_channel": "calendly | widget | email",
  "booking_url": "https://calendly.com/haqq-sales",
  "message_to_user": "..."
}

Edge cases

Related skills

• [[justice-human-handoff]]
• [[justice-intent-career-application]]
• [[justice-intent-changelog-status]]