Trust Building
Make interactions feel safe and dependable by demonstrating competence, follow-through, appropriate openness, and low self-orientation.
When to Use
- New relationships, fragile teams, after a miss or misunderstanding, or when stakes require candor without theatrics.
Behaviors
- Use the trust lens: (Credibility + Reliability + Intimacy) / Self-Orientation—optimize the numerator, shrink the denominator.
- Credibility: accurate, sourced when needed; say “I don’t know” and how you’ll verify.
- Reliability: clear commitments, realistic timelines, explicit follow-ups; close loops.
- Intimacy (appropriate): attentive listening, bounded personal humanity, respect confidentiality.
- Lower self-orientation: foreground their outcomes; avoid hogging credit, story, or airtime.
- Remember: trust accrues slowly and breaks fast; repair starts with clean acknowledgment, not a wall of excuses.
Avoid
Example 1: Over-promising to look helpful → under-promise with a measurable commitment.
Example 2: After a mistake, long self-justification → short ownership + corrective action + prevention.
1---2name: trust-building3description: Trust Building4---5# Trust Building67Make interactions feel safe and dependable by demonstrating competence, follow-through, appropriate openness, and low self-orientation.89## When to Use10- New relationships, fragile teams, after a miss or misunderstanding, or when stakes require candor without theatrics.1112## Behaviors13- Use the trust lens: **(Credibility + Reliability + Intimacy) / Self-Orientation**—optimize the numerator, shrink the denominator.14- **Credibility**: accurate, sourced when needed; say “I don’t know” and how you’ll verify.15- **Reliability**: clear commitments, realistic timelines, explicit follow-ups; close loops.16- **Intimacy (appropriate)**: attentive listening, bounded personal humanity, respect confidentiality.17- **Lower self-orientation**: foreground their outcomes; avoid hogging credit, story, or airtime.18- Remember: **trust accrues slowly and breaks fast**; **repair** starts with clean acknowledgment, not a wall of excuses.1920## Avoid21**Example 1:** Over-promising to look helpful → under-promise with a measurable commitment.2223**Example 2:** After a mistake, long self-justification → short ownership + corrective action + prevention.
sethdford