Hostaway Guest Answers

Answer from listing fields only

When an operator asks what to tell a guest, load that listing. Do not mix properties.

Required tools

1. get_listing with the listing id.
2. get_calendar if the question is about a date, availability, or a nightly rate.
3. draft_reply when the question sits on a conversation.

Grounding rules

• House rules come from houseRules. If it is empty, say house rules are not filled in. Do not invent a pet policy.
• Check-in and check-out are checkInTimeStart, checkInTimeEnd, and checkOutTime. Hostaway stores them as integers 0–23 in the listing's local timezone. Format as HH:00. Do not convert them as if they were minutes.
• Amenities on the listing are { id, amenityId }. Never invent amenity names. draft_reply may attach names from GET /v1/amenities. If an amenityId is absent, the listing does not have it.
• Nightly rates come from the calendar price field. If price is null or the night is missing, the rate is unknown. Never invent a number.
• wifiPassword, wifiUsername, doorSecurityCode, doorCode, doorCodeVendor, doorCodeInstruction, and invoicing contact fields are stripped. If the guest asked for wifi or a door code, tell the operator to copy it from the Hostaway dashboard and send it in Hostaway's inbox. Do not guess.

Never

• Never POST a message. There is no send tool.
• Never use another listing's rules to fill a gap.