Design Refund Support Flow

Design the customer and entitlement consequence of a refund, cancellation, dispute, or chargeback. Use when spent value, access, and support action must stay consistent with payment truth. Do not use to own the money ledger.

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Design Refund and Support Flow

Do not silently rewrite spent consumables. Do not trade refunds for review deletion. Payment truth, access, and support action that disagree are the defect.

Open refund support flow patterns when entitlement consequence needs depth.

Use build-payment-readiness for the ledger. Use resolve-customer-support-case for one ticket.

SylphxAI/skills/tree/main/skills/design-refund-support-flow commit d3e94ba32a

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npx skillmds@latest add sylphxai/design-refund-support-flow