Operate Customer Support

Design or improve the support operating model: contact taxonomy, routing, waiting-state clocks, authority, and quality loops. Use for the system, not for answering one ticket.

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Operate Customer Support

Every waiting state has an owner and a next update time. Money, identity, and deletion stay with those owners. A queue without a clock is not an operating model.

Open support operations patterns when routing, clocks, or quality loops need depth.

Use resolve-customer-support-case for one ticket.

SylphxAI/skills/tree/main/skills/operate-customer-support commit 42a23e5a99

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