Resolve Customer Support Case

Resolve one customer support case through a truthful outcome, authorized action, and verified closure. Use for a single ticket, not for designing the support system.

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Resolve a Customer Support Case

Never ask for passwords, OTPs, or full payment data in this channel. Do not trade refunds or gifts for review deletion, silence, or ratings. Equal facts get equal remedies regardless of threat volume. Closure without verifying the customer-visible outcome is not resolution.

Open case decisions and playbooks when the remedy envelope needs depth.

Use operate-customer-support for the operating model. Use design-refund-support-flow when the entitlement rule itself is wrong.

SylphxAI/skills/tree/main/skills/resolve-customer-support-case commit 9c3fe25965

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npx skillmds@latest add sylphxai/resolve-customer-support-case