Resolve a Customer Support Case
Never ask for passwords, OTPs, or full payment data in this channel. Do not trade refunds or gifts for review deletion, silence, or ratings. Equal facts get equal remedies regardless of threat volume. Closure without verifying the customer-visible outcome is not resolution.
Open case decisions and playbooks when the remedy envelope needs depth.
Use operate-customer-support for the operating model. Use design-refund-support-flow when the entitlement rule itself is wrong.