Telnyx Voice Conferencing Ruby

Telnyx Voice Conferencing - Ruby

Installation

gem install telnyx

Setup

require "telnyx"

client = Telnyx::Client.new(
  api_key: ENV["TELNYX_API_KEY"], # This is the default and can be omitted
)

All examples below assume client is already initialized as shown above.

Error Handling

All API calls can fail with network errors, rate limits (429), validation errors (422), or authentication errors (401). Always handle errors in production code:

begin
  result = client.messages.send_(to: "+13125550001", from: "+13125550002", text: "Hello")
rescue Telnyx::Errors::APIConnectionError
  puts "Network error — check connectivity and retry"
rescue Telnyx::Errors::RateLimitError
  # 429: rate limited — wait and retry with exponential backoff
  sleep(1) # Check Retry-After header for actual delay
rescue Telnyx::Errors::APIStatusError => e
  puts "API error #{e.status}: #{e.message}"
  if e.status == 422
    puts "Validation error — check required fields and formats"
  end
end

Common error codes: 401 invalid API key, 403 insufficient permissions, 404 resource not found, 422 validation error (check field formats), 429 rate limited (retry with exponential backoff).

Important Notes

• Pagination: Use .auto_paging_each for automatic iteration: page.auto_paging_each { |item| puts item.id }.

Enqueue call

Put the call in a queue.

POST /calls/{call_control_id}/actions/enqueue — Required: queue_name

Optional: client_state (string), command_id (string), keep_after_hangup (boolean), max_size (integer), max_wait_time_secs (integer)

response = client.calls.actions.enqueue("call_control_id", queue_name: "support")

puts(response)

Returns: result (string)

Remove call from a queue

Removes the call from a queue.

POST /calls/{call_control_id}/actions/leave_queue

Optional: client_state (string), command_id (string)

response = client.calls.actions.leave_queue("v3:550e8400-e29b-41d4-a716-446655440000_gRU1OGRkYQ")

puts(response)

Returns: result (string)

List conferences

Lists conferences. Conferences are created on demand, and will expire after all participants have left the conference or after 4 hours regardless of the number of active participants. Conferences are listed in descending order by expires_at.

GET /conferences

page = client.conferences.list

puts(page)

Returns: connection_id (string), created_at (string), end_reason (enum: all_left, ended_via_api, host_left, time_exceeded), ended_by (object), expires_at (string), id (string), name (string), record_type (enum: conference), region (string), status (enum: init, in_progress, completed), updated_at (string)

Create conference

Create a conference from an existing call leg using a call_control_id and a conference name. Upon creating the conference, the call will be automatically bridged to the conference. Conferences will expire after all participants have left the conference or after 4 hours regardless of the number of active participants.

POST /conferences — Required: call_control_id, name

Optional: beep_enabled (enum: always, never, on_enter, on_exit), client_state (string), comfort_noise (boolean), command_id (string), duration_minutes (integer), hold_audio_url (string), hold_media_name (string), max_participants (integer), region (enum: Australia, Europe, Middle East, US), start_conference_on_create (boolean)

conference = client.conferences.create(
  call_control_id: "v3:MdI91X4lWFEs7IgbBEOT9M4AigoY08M0WWZFISt1Yw2axZ_IiE4pqg",
  name: "Business"
)

puts(conference)

Returns: connection_id (string), created_at (string), end_reason (enum: all_left, ended_via_api, host_left, time_exceeded), ended_by (object), expires_at (string), id (string), name (string), record_type (enum: conference), region (string), status (enum: init, in_progress, completed), updated_at (string)

List conference participants

Lists conference participants

GET /conferences/{conference_id}/participants

page = client.conferences.list_participants("550e8400-e29b-41d4-a716-446655440000")

puts(page)

Returns: call_control_id (string), call_leg_id (string), conference (object), created_at (string), end_conference_on_exit (boolean), id (string), muted (boolean), on_hold (boolean), record_type (enum: participant), soft_end_conference_on_exit (boolean), status (enum: joining, joined, left), updated_at (string), whisper_call_control_ids (array[string])

Retrieve a conference

Retrieve an existing conference

GET /conferences/{id}

conference = client.conferences.retrieve("550e8400-e29b-41d4-a716-446655440000")

puts(conference)

Returns: connection_id (string), created_at (string), end_reason (enum: all_left, ended_via_api, host_left, time_exceeded), ended_by (object), expires_at (string), id (string), name (string), record_type (enum: conference), region (string), status (enum: init, in_progress, completed), updated_at (string)

End a conference

End a conference and terminate all active participants.

POST /conferences/{id}/actions/end

Optional: command_id (string)

response = client.conferences.actions.end_conference("182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e")

puts(response)

Returns: result (string)

Gather DTMF using audio prompt in a conference

Play an audio file to a specific conference participant and gather DTMF input.

POST /conferences/{id}/actions/gather_using_audio — Required: call_control_id

Optional: audio_url (string), client_state (string), gather_id (string), initial_timeout_millis (integer), inter_digit_timeout_millis (integer), invalid_audio_url (string), invalid_media_name (string), maximum_digits (integer), maximum_tries (integer), media_name (string), minimum_digits (integer), stop_playback_on_dtmf (boolean), terminating_digit (string), timeout_millis (integer), valid_digits (string)

response = client.conferences.actions.gather_dtmf_audio(
  "182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e",
  call_control_id: "v3:MdI91X4lWFEs7IgbBEOT9M4AigoY08M0WWZFISt1Yw2axZ_IiE4pqg"
)

puts(response)

Returns: result (string)

Hold conference participants

Hold a list of participants in a conference call

POST /conferences/{id}/actions/hold

Optional: audio_url (string), call_control_ids (array[string]), media_name (string), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.hold("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Join a conference

Join an existing call leg to a conference. Issue the Join Conference command with the conference ID in the path and the call_control_id of the leg you wish to join to the conference as an attribute. The conference can have up to a certain amount of active participants, as set by the max_participants parameter in conference creation request.

POST /conferences/{id}/actions/join — Required: call_control_id

Optional: beep_enabled (enum: always, never, on_enter, on_exit), client_state (string), command_id (string), end_conference_on_exit (boolean), hold (boolean), hold_audio_url (string), hold_media_name (string), mute (boolean), region (enum: Australia, Europe, Middle East, US), soft_end_conference_on_exit (boolean), start_conference_on_enter (boolean), supervisor_role (enum: barge, monitor, none, whisper), whisper_call_control_ids (array[string])

response = client.conferences.actions.join(
  "id",
  call_control_id: "v3:MdI91X4lWFEs7IgbBEOT9M4AigoY08M0WWZFISt1Yw2axZ_IiE4pqg"
)

puts(response)

Returns: result (string)

Leave a conference

Removes a call leg from a conference and moves it back to parked state. Expected Webhooks:

• conference.participant.left

POST /conferences/{id}/actions/leave — Required: call_control_id

Optional: beep_enabled (enum: always, never, on_enter, on_exit), command_id (string), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.leave("id", call_control_id: "c46e06d7-b78f-4b13-96b6-c576af9640ff")

puts(response)

Returns: result (string)

Mute conference participants

Mute a list of participants in a conference call

POST /conferences/{id}/actions/mute

Optional: call_control_ids (array[string]), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.mute("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Play audio to conference participants

Play audio to all or some participants on a conference call.

POST /conferences/{id}/actions/play

Optional: audio_url (string), call_control_ids (array[string]), loop (string), media_name (string), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.play("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Conference recording pause

Pause conference recording.

POST /conferences/{id}/actions/record_pause

Optional: command_id (string), recording_id (string), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.record_pause("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Conference recording resume

Resume conference recording.

POST /conferences/{id}/actions/record_resume

Optional: command_id (string), recording_id (string), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.record_resume("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Conference recording start

Start recording the conference. Recording will stop on conference end, or via the Stop Recording command. Expected Webhooks:

• conference.recording.saved

POST /conferences/{id}/actions/record_start — Required: format

Optional: channels (enum: single, dual), command_id (string), custom_file_name (string), play_beep (boolean), region (enum: Australia, Europe, Middle East, US), trim (enum: trim-silence)

response = client.conferences.actions.record_start("id", format_: :wav)

puts(response)

Returns: result (string)

Conference recording stop

Stop recording the conference. Expected Webhooks:

• conference.recording.saved

POST /conferences/{id}/actions/record_stop

Optional: client_state (string), command_id (string), recording_id (uuid), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.record_stop("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Send DTMF to conference participants

Send DTMF tones to one or more conference participants.

POST /conferences/{id}/actions/send_dtmf — Required: digits

Optional: call_control_ids (array[string]), client_state (string), duration_millis (integer)

response = client.conferences.actions.send_dtmf("182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e", digits: "1234#")

puts(response)

Returns: result (string)

Speak text to conference participants

Convert text to speech and play it to all or some participants.

POST /conferences/{id}/actions/speak — Required: payload, voice

Optional: call_control_ids (array[string]), command_id (string), language (enum: arb, cmn-CN, cy-GB, da-DK, de-DE, en-AU, en-GB, en-GB-WLS, en-IN, en-US, es-ES, es-MX, es-US, fr-CA, fr-FR, hi-IN, is-IS, it-IT, ja-JP, ko-KR, nb-NO, nl-NL, pl-PL, pt-BR, pt-PT, ro-RO, ru-RU, sv-SE, tr-TR), payload_type (enum: text, ssml), region (enum: Australia, Europe, Middle East, US), voice_settings (object)

response = client.conferences.actions.speak("id", payload: "Say this to participants", voice: "female")

puts(response)

Returns: result (string)

Stop audio being played on the conference

Stop audio being played to all or some participants on a conference call.

POST /conferences/{id}/actions/stop

Optional: call_control_ids (array[string]), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.stop("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Unhold conference participants

Unhold a list of participants in a conference call

POST /conferences/{id}/actions/unhold — Required: call_control_ids

Optional: region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.unhold(
  "id",
  call_control_ids: ["v3:MdI91X4lWFEs7IgbBEOT9M4AigoY08M0WWZFISt1Yw2axZ_IiE4pqg"]
)

puts(response)

Returns: result (string)

Unmute conference participants

Unmute a list of participants in a conference call

POST /conferences/{id}/actions/unmute

Optional: call_control_ids (array[string]), region (enum: Australia, Europe, Middle East, US)

response = client.conferences.actions.unmute("550e8400-e29b-41d4-a716-446655440000")

puts(response)

Returns: result (string)

Update conference participant

Update conference participant supervisor_role

POST /conferences/{id}/actions/update — Required: call_control_id, supervisor_role

Optional: command_id (string), region (enum: Australia, Europe, Middle East, US), whisper_call_control_ids (array[string])

action = client.conferences.actions.update(
  "id",
  call_control_id: "v3:MdI91X4lWFEs7IgbBEOT9M4AigoY08M0WWZFISt1Yw2axZ_IiE4pqg",
  supervisor_role: :whisper
)

puts(action)

Returns: result (string)

Retrieve a conference participant

Retrieve details of a specific conference participant by their ID or label.

GET /conferences/{id}/participants/{participant_id}

response = client.conferences.retrieve_participant("participant_id", id: "182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e")

puts(response)

Returns: call_control_id (string), call_leg_id (string), conference_id (string), created_at (date-time), end_conference_on_exit (boolean), id (string), label (string), muted (boolean), on_hold (boolean), soft_end_conference_on_exit (boolean), status (enum: joining, joined, left), updated_at (date-time), whisper_call_control_ids (array[string])

Update a conference participant

Update properties of a conference participant.

PATCH /conferences/{id}/participants/{participant_id}

Optional: beep_enabled (enum: always, never, on_enter, on_exit), end_conference_on_exit (boolean), soft_end_conference_on_exit (boolean)

response = client.conferences.update_participant("participant_id", id: "182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e")

puts(response)

Returns: call_control_id (string), call_leg_id (string), conference_id (string), created_at (date-time), end_conference_on_exit (boolean), id (string), label (string), muted (boolean), on_hold (boolean), soft_end_conference_on_exit (boolean), status (enum: joining, joined, left), updated_at (date-time), whisper_call_control_ids (array[string])

List queues

List all queues for the authenticated user.

GET /queues

page = client.queues.list

puts(page)

Returns: average_wait_time_secs (integer), created_at (string), current_size (integer), id (string), max_size (integer), name (string), record_type (enum: queue), updated_at (string)

Create a queue

Create a new call queue.

POST /queues — Required: queue_name

Optional: max_size (integer)

queue = client.queues.create(queue_name: "tier_1_support")

puts(queue)

Returns: average_wait_time_secs (integer), created_at (string), current_size (integer), id (string), max_size (integer), name (string), record_type (enum: queue), updated_at (string)

Retrieve a call queue

Retrieve an existing call queue

GET /queues/{queue_name}

queue = client.queues.retrieve("queue_name")

puts(queue)

Returns: average_wait_time_secs (integer), created_at (string), current_size (integer), id (string), max_size (integer), name (string), record_type (enum: queue), updated_at (string)

Update a queue

Update properties of an existing call queue.

POST /queues/{queue_name} — Required: max_size

queue = client.queues.update("queue_name", max_size: 200)

puts(queue)

Returns: average_wait_time_secs (integer), created_at (string), current_size (integer), id (string), max_size (integer), name (string), record_type (enum: queue), updated_at (string)

Delete a queue

Delete an existing call queue.

DELETE /queues/{queue_name}

result = client.queues.delete("queue_name")

puts(result)

Retrieve calls from a queue

Retrieve the list of calls in an existing queue

GET /queues/{queue_name}/calls

page = client.queues.calls.list("queue_name")

puts(page)

Returns: call_control_id (string), call_leg_id (string), call_session_id (string), connection_id (string), enqueued_at (string), from (string), is_alive (boolean), queue_id (string), queue_position (integer), record_type (enum: queue_call), to (string), wait_time_secs (integer)

Retrieve a call from a queue

Retrieve an existing call from an existing queue

GET /queues/{queue_name}/calls/{call_control_id}

call = client.queues.calls.retrieve("call_control_id", queue_name: "my-queue")

puts(call)

Returns: call_control_id (string), call_leg_id (string), call_session_id (string), connection_id (string), enqueued_at (string), from (string), is_alive (boolean), queue_id (string), queue_position (integer), record_type (enum: queue_call), to (string), wait_time_secs (integer)

Update queued call

Update queued call's keep_after_hangup flag

PATCH /queues/{queue_name}/calls/{call_control_id}

Optional: keep_after_hangup (boolean)

result = client.queues.calls.update("call_control_id", queue_name: "my-queue")

puts(result)

Force remove a call from a queue

Removes an inactive call from a queue. If the call is no longer active, use this command to remove it from the queue.

DELETE /queues/{queue_name}/calls/{call_control_id}

result = client.queues.calls.remove("call_control_id", queue_name: "my-queue")

puts(result)

Webhooks

Webhook Verification

Telnyx signs webhooks with Ed25519. Each request includes telnyx-signature-ed25519 and telnyx-timestamp headers. Always verify signatures in production:

# In your webhook handler (e.g., Sinatra — use raw body):
post "/webhooks" do
  payload = request.body.read
  headers = {
    "telnyx-signature-ed25519" => request.env["HTTP_TELNYX_SIGNATURE_ED25519"],
    "telnyx-timestamp" => request.env["HTTP_TELNYX_TIMESTAMP"],
  }
  begin
    event = client.webhooks.unwrap(payload, headers)
  rescue => e
    halt 400, "Invalid signature: #{e.message}"
  end
  # Signature valid — event is the parsed webhook payload
  puts "Received event: #{event.data.event_type}"
  status 200
end

The following webhook events are sent to your configured webhook URL. All webhooks include telnyx-timestamp and telnyx-signature-ed25519 headers for Ed25519 signature verification. Use client.webhooks.unwrap() to verify.

Webhook payload fields

callEnqueued

callLeftQueue

conferenceCreated

conferenceEnded

conferenceFloorChanged

conferenceParticipantJoined

conferenceParticipantLeft

conferenceParticipantPlaybackEnded

conferenceParticipantPlaybackStarted

conferenceParticipantSpeakEnded

conferenceParticipantSpeakStarted

conferencePlaybackEnded

conferencePlaybackStarted

conferenceRecordingSaved

conferenceSpeakEnded

conferenceSpeakStarted