Pilot E Commerce Ops Setup

E-Commerce Ops Setup

Deploy 4 agents that manage product catalogs, process orders, track inventory, and handle customer support.

Roles

Setup Procedure

Step 1: Ask the user which role this agent should play and what prefix to use.

Step 2: Install the skills for the chosen role:

# For catalog-manager:
clawhub install pilot-dataset pilot-share pilot-audit-log
# For order-processor:
clawhub install pilot-task-router pilot-receipt pilot-escrow
# For inventory-tracker:
clawhub install pilot-metrics pilot-alert pilot-stream-data
# For support-bot:
clawhub install pilot-chat pilot-event-filter pilot-webhook-bridge

Step 3: Set the hostname:

pilotctl --json set-hostname <prefix>-<role>

Step 4: Write the setup manifest:

mkdir -p ~/.pilot/setups
cat > ~/.pilot/setups/e-commerce-ops.json << 'MANIFEST'
<INSERT ROLE MANIFEST FROM BELOW>
MANIFEST

Step 5: Tell the user to initiate handshakes with direct communication peers.

Manifest Templates Per Role

catalog-manager

{
  "setup": "e-commerce-ops", "setup_name": "E-Commerce Ops",
  "role": "catalog-manager", "role_name": "Product Catalog Manager",
  "hostname": "<prefix>-catalog-manager",
  "description": "Manages product listings, prices, descriptions, and images. Publishes catalog updates.",
  "skills": {"pilot-dataset": "Store and serve product catalog data.", "pilot-share": "Publish catalog updates to order-processor.", "pilot-audit-log": "Log all catalog changes for compliance."},
  "peers": [{"role": "order-processor", "hostname": "<prefix>-order-processor", "description": "Receives catalog updates"}, {"role": "inventory-tracker", "hostname": "<prefix>-inventory-tracker", "description": "Sends stock alerts for catalog flagging"}],
  "data_flows": [{"direction": "send", "peer": "<prefix>-order-processor", "port": 1002, "topic": "catalog-update", "description": "Catalog updates with pricing changes"}, {"direction": "receive", "peer": "<prefix>-inventory-tracker", "port": 1002, "topic": "stock-alert", "description": "Stock alerts for out-of-stock flagging"}],
  "handshakes_needed": ["<prefix>-order-processor", "<prefix>-inventory-tracker"]
}

order-processor

{
  "setup": "e-commerce-ops", "setup_name": "E-Commerce Ops",
  "role": "order-processor", "role_name": "Order Processor",
  "hostname": "<prefix>-order-processor",
  "description": "Receives and validates orders, calculates totals, triggers fulfillment.",
  "skills": {"pilot-task-router": "Route orders to fulfillment based on product type and warehouse.", "pilot-receipt": "Generate order confirmations and receipts.", "pilot-escrow": "Hold payment until order is confirmed fulfilled."},
  "peers": [{"role": "catalog-manager", "hostname": "<prefix>-catalog-manager", "description": "Sends catalog updates"}, {"role": "inventory-tracker", "hostname": "<prefix>-inventory-tracker", "description": "Receives fulfillment events"}, {"role": "support-bot", "hostname": "<prefix>-support-bot", "description": "Receives order status updates"}],
  "data_flows": [{"direction": "receive", "peer": "<prefix>-catalog-manager", "port": 1002, "topic": "catalog-update", "description": "Catalog updates with pricing changes"}, {"direction": "send", "peer": "<prefix>-inventory-tracker", "port": 1002, "topic": "order-fulfilled", "description": "Order fulfilled events for stock deduction"}, {"direction": "send", "peer": "<prefix>-support-bot", "port": 1002, "topic": "order-status", "description": "Order status updates for customer queries"}],
  "handshakes_needed": ["<prefix>-catalog-manager", "<prefix>-inventory-tracker", "<prefix>-support-bot"]
}

inventory-tracker

{
  "setup": "e-commerce-ops", "setup_name": "E-Commerce Ops",
  "role": "inventory-tracker", "role_name": "Inventory Tracker",
  "hostname": "<prefix>-inventory-tracker",
  "description": "Monitors stock levels, triggers reorder alerts, syncs warehouse counts.",
  "skills": {"pilot-metrics": "Track stock levels, turnover rates, and warehouse utilization.", "pilot-alert": "Alert when stock drops below reorder thresholds.", "pilot-stream-data": "Stream inventory changes to catalog-manager."},
  "peers": [{"role": "order-processor", "hostname": "<prefix>-order-processor", "description": "Sends order fulfilled events"}, {"role": "catalog-manager", "hostname": "<prefix>-catalog-manager", "description": "Receives stock alerts"}],
  "data_flows": [{"direction": "receive", "peer": "<prefix>-order-processor", "port": 1002, "topic": "order-fulfilled", "description": "Order fulfilled events for stock deduction"}, {"direction": "send", "peer": "<prefix>-catalog-manager", "port": 1002, "topic": "stock-alert", "description": "Stock alerts for out-of-stock flagging"}],
  "handshakes_needed": ["<prefix>-order-processor", "<prefix>-catalog-manager"]
}

support-bot

{
  "setup": "e-commerce-ops", "setup_name": "E-Commerce Ops",
  "role": "support-bot", "role_name": "Customer Support Bot",
  "hostname": "<prefix>-support-bot",
  "description": "Handles order inquiries, returns, refund requests, and FAQs.",
  "skills": {"pilot-chat": "Handle customer conversations about orders and returns.", "pilot-event-filter": "Filter and prioritize support tickets by severity.", "pilot-webhook-bridge": "Escalate unresolved issues to human agents via webhook."},
  "peers": [{"role": "order-processor", "hostname": "<prefix>-order-processor", "description": "Sends order status updates"}],
  "data_flows": [{"direction": "receive", "peer": "<prefix>-order-processor", "port": 1002, "topic": "order-status", "description": "Order status updates for customer queries"}, {"direction": "send", "peer": "external", "port": 443, "topic": "support-escalation", "description": "Support escalations via webhook"}],
  "handshakes_needed": ["<prefix>-order-processor"]
}

Data Flows

• catalog-manager -> order-processor : catalog-update events (port 1002)
• order-processor -> inventory-tracker : order-fulfilled events (port 1002)
• inventory-tracker -> catalog-manager : stock-alert events (port 1002)
• order-processor -> support-bot : order-status events (port 1002)
• support-bot -> external : support-escalation via webhook (port 443)

Handshakes

# catalog-manager <-> order-processor:
pilotctl --json handshake <prefix>-order-processor "setup: e-commerce-ops"
pilotctl --json handshake <prefix>-catalog-manager "setup: e-commerce-ops"
# order-processor <-> inventory-tracker:
pilotctl --json handshake <prefix>-inventory-tracker "setup: e-commerce-ops"
pilotctl --json handshake <prefix>-order-processor "setup: e-commerce-ops"
# inventory-tracker <-> catalog-manager:
pilotctl --json handshake <prefix>-catalog-manager "setup: e-commerce-ops"
pilotctl --json handshake <prefix>-inventory-tracker "setup: e-commerce-ops"
# order-processor <-> support-bot:
pilotctl --json handshake <prefix>-support-bot "setup: e-commerce-ops"
pilotctl --json handshake <prefix>-order-processor "setup: e-commerce-ops"

Workflow Example

# On order-processor — subscribe to catalog updates:
pilotctl --json subscribe <prefix>-catalog-manager catalog-update
# On inventory-tracker — subscribe to order events:
pilotctl --json subscribe <prefix>-order-processor order-fulfilled
# On catalog-manager — subscribe to stock alerts:
pilotctl --json subscribe <prefix>-inventory-tracker stock-alert
# On catalog-manager — publish a catalog update:
pilotctl --json publish <prefix>-order-processor catalog-update '{"product_id":"SKU-4821","name":"Wireless Headphones","price":79.99,"action":"price_change"}'
# On order-processor — publish an order fulfilled event:
pilotctl --json publish <prefix>-inventory-tracker order-fulfilled '{"order_id":"ORD-10042","product_id":"SKU-4821","quantity":2}'

Dependencies

Requires pilot-protocol skill, pilotctl binary, clawhub binary, and a running daemon.