thedixitjain TwinMind Incident Runbook
Overview
Incident response for TwinMind failures: transcription not starting, audio not captured, sync failures, and calendar disconnect. TwinMind uses the Ear-3 speech model (5.26% WER, 3.8% DER) for transcription, with GPT-4, Claude, and Gemini for AI summarization.
Prerequisites
- TwinMind account (Free, Pro $10/mo, or Enterprise)
- Chrome extension installed and authenticated
- Understanding of TwinMind workflow
Instructions
Step 1: Setup
TwinMind operates as a Chrome extension and mobile app with optional API access for Pro/Enterprise users.
# TwinMind API access (Pro/Enterprise)
export TWINMIND_API_KEY="your-api-key"
curl -H "Authorization: Bearer $TWINMIND_API_KEY" https://api.twinmind.com/v1/health
# Expected: {"status": "ok"}
Step 2: Implementation
// TwinMind Incident Runbook implementation
// Core TwinMind integration
const twinmind = {
transcriptionModel: "ear-3",
languages: ["en", "es", "ko", "ja", "fr"],
features: ["transcription", "summary", "action-items"],
privacyMode: "on-device", // Audio never stored
};
// Check transcription capabilities
async function verify() {
const health = await fetch("https://api.twinmind.com/v1/health");
console.log("TwinMind status:", await health.json());
}
Step 3: Verification
# Verify TwinMind integration
curl -H "Authorization: Bearer $TWINMIND_API_KEY" https://api.twinmind.com/v1/health | jq .
Key TwinMind Specifications
| Feature | Specification |
|---|---|
| Transcription model | Ear-3 (5.26% WER) |
| Speaker diarization | 3.8% DER |
| Languages | 140+ supported |
| Audio processing | On-device (no recordings stored) |
| AI models | GPT-4, Claude, Gemini (auto-routed) |
| Platforms | Chrome extension, iOS, Android |
| Pricing | Free / Pro $10/mo / Enterprise custom |
Output
- TwinMind Incident Runbook configured and verified
- TwinMind integration operational
- Meeting transcription workflow ready
Error Handling
| Error | Cause | Solution |
|---|---|---|
| Microphone access denied | Browser permissions not granted | Enable in Chrome settings |
| Transcription not starting | Audio source not detected | Check microphone selection |
| API key invalid | Incorrect or expired key | Regenerate in TwinMind dashboard |
| Sync failed | Network interruption | Check connection, retry |
| Calendar disconnect | OAuth token expired | Re-authorize in Settings |
Resources
Next Steps
See twinmind-prod-checklist for production readiness.
Examples
Basic: Configure incident runbook with default TwinMind settings for standard meeting workflows.
Enterprise: Customize for high-volume meeting transcription with monitoring and alerting.
Source: jeremylongshore/claude-code-plugins-plus-skills → skills/.curated/twinmind-incident-runbook/SKILL.md
Also appears in: jeremylongshore/claude-code-plugins-plus-skills/plugins/saas-packs/twinmind-pack/skills/twinmind-incident-runbook/SKILL.md