thinkfleetai Freshdesk
Manage support tickets, contacts, and agents.
Environment Variables
FRESHDESK_DOMAIN- Domain (e.g.mycompanyformycompany.freshdesk.com)FRESHDESK_API_KEY- API key
List tickets
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets?per_page=10" | jq '.[] | {id, subject, status, priority}'
Create ticket
curl -s -X POST -u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-d '{"subject":"Issue","description":"Details here","email":"user@example.com","priority":2,"status":2}' | jq '{id, subject}'
List contacts
curl -s -u "$FRESHDESK_API_KEY:X" \
"https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts?per_page=10" | jq '.[] | {id, name, email}'
Notes
- Always confirm before creating or updating tickets.