Saas Telephony

SaaS Telephony

Make voice calls and send text messages through the ThinkFleetBot SaaS API.

Check If Telephony Is Enabled

# Check agent's telephony status
curl -s "$SAAS_API_URL/api/agents/me/telephony" \
  -H "Authorization: Bearer $SAAS_API_KEY" | jq '{enabled: .enabled, phone_number: .phone_number, capabilities: .capabilities}'

If enabled: false, telephony is not configured for this agent. Do not attempt calls or messages.

Send SMS

curl -s -X POST "$SAAS_API_URL/api/messaging/sms" \
  -H "Authorization: Bearer $SAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+15551234567",
    "body": "Your order has been shipped!"
  }' | jq .

Send MMS (with media)

curl -s -X POST "$SAAS_API_URL/api/messaging/mms" \
  -H "Authorization: Bearer $SAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+15551234567",
    "body": "Here is your receipt",
    "media_url": "https://example.com/receipt.pdf"
  }' | jq .

Initiate Voice Call

curl -s -X POST "$SAAS_API_URL/api/messaging/voice" \
  -H "Authorization: Bearer $SAAS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+15551234567",
    "prompt": "Hello, this is a reminder about your appointment tomorrow at 3pm. Press 1 to confirm or 2 to reschedule."
  }' | jq .

Check Message/Call Status

# Check SMS status
curl -s "$SAAS_API_URL/api/messaging/sms/{MESSAGE_ID}" \
  -H "Authorization: Bearer $SAAS_API_KEY" | jq '{status, delivered_at, error}'

# Check call status
curl -s "$SAAS_API_URL/api/messaging/voice/{CALL_ID}" \
  -H "Authorization: Bearer $SAAS_API_KEY" | jq '{status, duration, recording_url}'

List Recent Messages

curl -s "$SAAS_API_URL/api/messaging/history?limit=20" \
  -H "Authorization: Bearer $SAAS_API_KEY" | jq '.data[] | {id, type, to, status, created_at}'

Notes

• Always check if telephony is enabled before attempting to send messages or make calls.
• Confirm the recipient phone number with the user before sending.
• Phone numbers must be in E.164 format: +1XXXXXXXXXX.
• Voice calls use the prompt field to define what the AI says. Keep prompts conversational and clear.
• Message delivery is async — check status after sending if confirmation is needed.
• Rate limits apply. Don't send bulk messages without checking the plan's limits.
• Never log or store phone numbers in plain text outside the SaaS platform.