tinyhumansai Bug Triage
Turn a raw report into a row on the bug queue — reproduced, deduplicated, classified, and evidenced.
When to use
- A report arrives from a customer, from support, or from monitoring.
- The queue has stale reports nobody has reproduced.
Steps
- Reproduce and capture the exact steps, the environment, and what you observed. A failure to reproduce is a finding: record the specific question that would unblock it.
- Deduplicate against the
bugsledger before opening a row. Merge evidence into the existing row instead of splitting it across two. - Classify severity (impact on the user) and reach (how many) separately. Never collapse them into one number.
- Locate the suspected area and state your confidence in that guess.
- Record one row: repro, expected vs. actual, severity, reach, area, evidence.
Output
A bugs row that a person who was not in the conversation can act on without a
follow-up question, meeting [[Bug triage policy]].