tinyhumansai KB Article
Capture a resolution as an article so the next customer with the same problem never has to open a ticket.
When to use
- A ticket is resolved and the fix is reusable.
- A common question keeps recurring in the queue.
Steps
- Frame the article around the customer's search terms, not internal names.
- State the symptom so a reader knows they're in the right place.
- Give the fix as numbered, testable steps.
- Cover the common variations and what to do if it fails.
- Link to related articles and the way to reach a human.
Output
A KB article: symptom, steps, variations, and next steps, following the [[Support policy]]. Published to deflect the repeat ticket.