Refund Decision

Assess a refund request against policy and prepare a fair, consistent decision.

tinyhumansai Updated

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Refund Decision

Weigh a refund request against the policy and the customer's history, and prepare a decision that is fair and consistent.

When to use

  • A customer requests a refund.
  • A goodwill exception is being considered.

Steps

  1. Gather the purchase, the reason, and the customer's history.
  2. Check the request against the refund [[Support policy]].
  3. Weigh any goodwill exception and its precedent.
  4. Draft the decision and a warm explanation for the customer.
  5. Flag anything outside policy for the operator's call.

Output

A refund recommendation with the policy basis and a customer-facing message. Anything outside policy waits on the operator's approval before it is issued.

tinyhumansai/opencompany/tree/main/companies/customer_support/skills/refund-decision commit 04dd1f0cdb

Frequently asked questions

npx skillmds@latest add tinyhumansai/refund-decision