Asgard AI Platform Skills Skills

Taiwan E-Commerce Customer Service

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Taiwan E-Commerce Customer Service

STATUS: SKELETON — body pending.

When to use this skill

  • Designing a CS SOP for a TW store
  • Training agents on 鑑賞期 / 退貨 scripts
  • Monitoring PTT / Dcard / mobile01 for 負評
  • Responding to a viral 負評 thread
  • Setting SLA targets (first-response / resolution)

Do NOT use when

  • Generic chatbot design → cs-chatbot-design
  • Crisis PR (non-CS) → pr-crisis-response

Core concepts

TODO: channel mix, TW consumer complaint culture, PTT / Dcard etiquette.

Decision tree

TODO: complaint → channel → script template.

Implementation guidance

TODO: SOP template, escalation ladder, monitoring setup.

Gotchas

TODO: 5-6 pitfalls (鑑賞期 over-promise, PTT Streisand effect, LINE 1-to-1 burnout, negative-review response template pitfalls, 消保官 tone).

IRON LAW

TODO.

Output Format

TODO.

Related

  • cs-sop
  • tw-ecom-compliance-consumer
  • pr-crisis-response

Last verified: 2026-04


Source: asgard-ai-platform/skills — distributed by TomeVault.

tomevault-io/skills-registry/tree/main/asgard-ai-platform--skills--skills commit 773feaed89

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