Root Cause Analyzer

Root Cause Analyzer Skill

Purpose

Systematically identifies root causes of complex problems using the 5 Whys methodology from docs/5-WHYS-METHODOLOGY.md. Documents findings in docs/development-learnings/ and updates Knowledge Base (docs/kb/) using make kb-pattern. Implements FR-009 from the feature specification.

Knowledge Base Integration

IMPORTANT: Before starting root cause analysis, check the Knowledge Base for existing patterns.

Pre-Analysis KB Check

from scripts.kb.search import kb_search, kb_get_pattern

# Search for similar issues
results = kb_search(
    query="[error message or symptom]",
    category="[ARCH/DB/API/TEST/etc]",
    min_quality_score=60,
    limit=5
)

if results:
    print(f"Found {len(results)} existing patterns!")
    # Review top pattern
    pattern = kb_get_pattern(results[0].id)
    if pattern:
        # Apply existing solution instead of re-analyzing
        print("Applying existing root cause analysis from KB")
else:
    print("No existing patterns found. Proceeding with new 5 Whys analysis")

When to Check KB

1. Before starting 5 Whys: Search for error messages, symptoms, or similar problems
2. During analysis: Browse relevant categories (ARCH, DB, API, TEST, ERROR) for design patterns
3. After finding root cause: Search again to see if this is a known systemic issue
4. Before documenting: Check if similar pattern exists to avoid duplication

What to Search For

• Exact error messages: Copy error text into search query
• Symptom keywords: "timeout", "connection pool", "race condition", etc.
• Technology + problem: "postgresql connection pool exhausted"
• Pattern category: Use category filter to narrow results

If Pattern Found

1. Review the existing pattern's 5 Whys analysis
2. Check if root cause matches current issue
3. Apply existing solution if applicable
4. Update pattern usage count if applied
5. Add cross-reference in your documentation

If No Pattern Found

1. Proceed with new 5 Whys analysis
2. After solving, create new KB pattern (if >30 min analysis)
3. Link related patterns using related_patterns field
4. Use make kb-pattern to create properly formatted pattern

See: KB-USAGE-GUIDE.md for detailed search workflow and API reference.

How It Works

Step 1: Problem Statement

Guide user to define a clear, specific problem:

🔍 Root Cause Analysis

Let's identify the root cause using 5 Whys methodology.

First, describe the problem:
- What happened? (specific, observable event)
- When did it happen? (timestamp, frequency)
- What was the expected behavior?
- What was the actual behavior?

Example:
"Authentication tests fail randomly. Expected: tests pass consistently.
Actual: tests pass 60% of time, fail 40% with timeout errors."

Step 2: Conduct 5 Whys

Ask "Why?" recursively until reaching root cause:

## 5 Whys Analysis

Problem: Authentication tests fail randomly (40% failure rate)

### Why #1: Why do the tests fail?
Possible answers:
A. Database connection times out
B. Test data setup incomplete
C. Race condition in test execution

Selected: A (Database connection times out)
Evidence: Error logs show "Connection timeout after 5000ms"

### Why #2: Why does the database connection timeout?
Possible answers:
A. Database is overloaded
B. Connection pool exhausted
C. Network latency high

Selected: B (Connection pool exhausted)
Evidence: Pool size = 5, concurrent tests = 12

### Why #3: Why is the connection pool exhausted?
Possible answers:
A. Pool size too small
B. Connections not released properly
C. Tests running in parallel without coordination

Selected: C (Tests run in parallel without coordination)
Evidence: All tests share single pool, no mutex

### Why #4: Why do tests run in parallel without coordination?
Possible answers:
A. Test runner configured for parallel execution
B. No database connection management strategy
C. Tests written assuming serial execution

Selected: B (No database connection management)
Evidence: No connection cleanup in test setup/teardown

### Why #5: Why is there no connection management?
Possible answers:
A. Missing from initial test setup
B. Developers unaware of need
C. No testing guidelines documented

Selected: A (Missing from initial test setup)
Evidence: Original test template didn't include cleanup

ROOT CAUSE: Test template lacks database connection cleanup patterns,
causing parallel tests to exhaust connection pool.

Step 3: Validation

Verify root cause with counterfactual test:

## Root Cause Validation

Question: "If we fix the root cause (add connection cleanup to test
template), will the problem go away?"

Answer: YES
- Adding cleanup will ensure connections released after each test
- This prevents pool exhaustion
- Tests can run in parallel without interference

This confirms we've reached the root cause (not just a symptom).

Step 4: Document Findings

Create learning pattern file:

# docs/development-learnings/TEST-003-parallel-test-connection-pool.md

## Problem Statement

Authentication tests failing randomly with 40% failure rate due to
database connection timeouts.

## Root Cause

Test template lacks database connection cleanup patterns, causing
parallel tests to exhaust connection pool (5 connections for 12
concurrent tests).

## 5 Whys Analysis

[Full analysis from above]

## Solutions Proposed

1. **Immediate Fix** (Owner: Developer, Deadline: 2025-10-18)
   - Add connection cleanup to all test files
   - Success Metric: 0% test failures in 100 runs

2. **Preventive Action** (Owner: Team Lead, Deadline: 2025-10-20)
   - Update test template with connection cleanup pattern
   - Document in docs/testing/TESTING-GUIDE.md
   - Success Metric: All new tests include cleanup

3. **Long-term** (Owner: DevOps, Deadline: 2025-10-25)
   - Increase connection pool size for test environment
   - Implement connection pool monitoring
   - Success Metric: Pool utilization <70%

## Related Patterns

- Similar to TEST-001 (fixture cleanup issue)
- Related to DB-002 (connection pool tuning)

Step 5: Update Institutional Knowledge

Add to Knowledge Base using make kb-pattern:

### TEST-003: Parallel Test Connection Pool Exhaustion

**Symptom**: Random test failures with timeout errors
**Root Cause**: Missing connection cleanup in test template
**Solution**: Add connection cleanup to test setup/teardown
**Prevention**: Update test templates, document in TESTING-GUIDE.md
**Usage Count**: 1
**Last Updated**: 2025-10-17
**Related**: TEST-001, DB-002

Step 6: Create Action Items

Use TodoWrite to track solutions:

TODO Items Created:

1. [HIGH] Add connection cleanup to authentication tests (TEST-003)
   Owner: Developer
   Deadline: 2025-10-18

2. [MEDIUM] Update test template with cleanup pattern (TEST-003)
   Owner: Team Lead
   Deadline: 2025-10-20

3. [LOW] Increase test DB connection pool and monitor (TEST-003)
   Owner: DevOps
   Deadline: 2025-10-25

Examples

Example 1: New Pattern Discovered

User Query: "Why does this keep happening? Our API returns 500 errors sporadically."

Skill Actions:

1. Guide user through problem statement
2. Conduct 5 Whys - discover missing error handling
3. Validate root cause
4. Create docs/development-learnings/API-004-missing-error-handler.md
5. Update Knowledge Base using make kb-pattern or make kb-bug with new pattern
6. Create TodoWrite items for fixes

Result:

✅ Root Cause Analysis Complete

Pattern: API-004-missing-error-handler
Category: Error Handling (ERR-xxx)

Root Cause Found:
Database query errors not caught, causing unhandled exceptions to
propagate as 500 errors.

Solutions Created (3):
1. Add try/catch to all database queries [HIGH]
2. Implement global error handler [MEDIUM]
3. Add error monitoring and alerting [LOW]

Documentation:
- Created: docs/development-learnings/API-004-missing-error-handler.md
- Updated: Knowledge Base (docs/kb/) (added API-004)

This pattern is NEW - added to institutional knowledge system.

Next Steps:
1. Review action items in TodoWrite
2. Implement fixes in priority order
3. Verify solution with testing

Example 2: Existing Pattern Match

User Query: "Find root cause of this OAuth timeout issue"

Skill Actions:

1. Conduct 5 Whys
2. Discover root cause: token refresh logic missing
3. search Knowledge Base using make kb-search QUERY="..."
4. Find existing pattern AUTH-003 (similar issue)
5. Update usage count
6. Provide existing solution

Result:

✅ Root Cause: Known Pattern Match

Pattern: AUTH-003 (OAuth Token Refresh)
Usage Count: 4 (incremented from 3)

This is a KNOWN ISSUE! Pattern already documented.

Root Cause:
OAuth tokens expire after 1 hour but refresh logic not implemented.

Existing Solution (from AUTH-003):
1. Implement token refresh interceptor in API client
2. Store refresh token securely
3. Auto-refresh on 401 responses

Reference:
docs/development-learnings/AUTH-003-token-refresh.md

Previous Occurrences:
- 2025-09-15: Initial discovery
- 2025-09-22: Same issue in admin panel
- 2025-10-01: Same issue in mobile app
- 2025-10-17: Current occurrence (you)

Prevention:
Add to project onboarding checklist - verify OAuth refresh implemented.

Integration

Uses

• Read: Load docs/5-WHYS-METHODOLOGY.md template
• Write: Create pattern files in docs/development-learnings/
• Grep: search Knowledge Base using make kb-search QUERY="..." for existing patterns
• Glob: Find related pattern files
• TodoWrite: Create action items for solutions

Updates

• docs/development-learnings/: New pattern files
• docs/kb/ (Knowledge Base): Pattern index and usage counts

References

• docs/5-WHYS-METHODOLOGY.md: Complete methodology guide
• docs/kb/ (Knowledge Base): Pattern index with 21+ patterns
• docs/development-learnings/: 21+ documented patterns

Workflow Template

# 5 Whys Root Cause Analysis: [Problem Name]

**Date**: [YYYY-MM-DD]
**Duration**: [X minutes]
**Analyst**: Claude Code (root-cause-analyzer skill)

## Problem Statement

[Specific, measurable problem description]

## 5 Whys Analysis

### Why #1: [Question]
- **Answer**: [Selected answer]
- **Evidence**: [Data/facts]

[Continue for Why #2-5]

### Root Cause
[Final answer - the systemic issue]

## Validation

**Test**: "If we fix this, will problem go away?"
**Answer**: [YES/NO with reasoning]

## Solutions Proposed

1. [Solution 1]
   - **Owner**: [Name]
   - **Deadline**: [Date]
   - **Success Metric**: [How we'll know it worked]

## Related Patterns

[Links to similar patterns]

## Prevention Strategy

[How to prevent this in the future]

Related Skills

• security-pattern-scanner: If root cause analysis reveals security vulnerabilities, use this skill to scan for similar patterns across the codebase

Constitutional Compliance

• Observability & Root Cause: Implements Principle VI mandatory root cause analysis
• Institutional Knowledge: Builds organizational learning (SC-010: 90%+ capture rate)
• Problem Prevention: Documents patterns to prevent recurrence (SC-014: 50%+ duplicate prevention)
• Systematic Approach: 5 Whys methodology ensures thorough analysis

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