Tony0410 Triage Bug
Convert a noisy bug report into a ticket someone can act on: one-line title, repro steps, severity, area.
When to use
- Support escalates a bug.
- A teammate dumps a Slack thread or screenshot.
- The user says "triage this" or "what's this bug".
Steps
- Re-read the report once, in full. Don't start writing yet.
- Restate the symptom in one sentence as a user would say it. No internal jargon.
- Pull out repro steps even if the original report doesn't separate them. Number them 1, 2, 3.
- Note the gap between expected and actual.
- Decide severity with this rubric:
- S1 — production down, data loss, or security issue.
- S2 — common path broken, no workaround.
- S3 — broken with workaround.
- S4 — cosmetic / rare path.
- Identify the area (one of: editor, billing, auth, api, infra, marketing).
Output format
## Title
<one line, present tense, no "bug:" prefix>
## Severity
S2
## Area
billing
## Repro
1. ...
2. ...
3. ...
## Expected vs actual
- Expected: ...
- Actual: ...
## Notes
- URLs, screenshots, affected user IDs.
Don't
- Don't open with "I think the issue is..." — the title goes first.
- Don't skip severity. Every ticket gets one, even if it's a guess.
- Don't paste raw stack traces into the title. Summarize.