tools-only retellai-incident-runbook
Execute rapid incident response with triage, mitigation, communication templates, and postmortem procedures
Directory Structure
retellai-incident-runbook/
├── SKILL.md
└── examples/
└── example.py
File Descriptions
| File | Type | Purpose |
|---|---|---|
| SKILL.md | Markdown | Core skill instructions for incident response procedures |
| examples/example.py | Python | Example diagnostic scripts and communication templates |
Summary
Category: enterprise
Target Audience: SREs, On-call engineers, DevOps engineers
Trigger Phrases: retell incident, retell outage, retell down, retell on-call, retell emergency
What This Skill Does
This skill provides comprehensive incident response procedures for Retell AI voice agent outages. It covers rapid triage and severity classification, immediate mitigation steps, stakeholder communication templates, evidence collection for root cause analysis, and postmortem procedures for learning and prevention.
Technical Success Criteria
- Issue identified and severity classified
- Mitigation applied based on runbook
- Stakeholders notified via template
- Evidence collected for analysis
- Postmortem completed with action items
Business Success Criteria
- Reduced MTTR for voice agent incidents
- Consistent incident response quality
- <15 minute MTTR for P1 Retell AI incidents
Related Skills
- retellai-observability - Incident detection
- retellai-debug-bundle - Diagnostic collection
- retellai-advanced-troubleshooting - Deep investigation