Quality KPI Framework

Quality KPI Framework

Quality performance indicators, targets, and monitoring guidelines for QMS effectiveness.

Table of Contents

• KPI Categories
• Core Quality KPIs
• Customer Quality KPIs
• Compliance KPIs
• Cost of Quality
• Dashboard Templates

KPI Categories

KPI Hierarchy

KPI Selection Criteria

Core Quality KPIs

Process Performance

CAPA Effectiveness

Audit Performance

Document Control

Customer Quality KPIs

Complaint Management

Customer Satisfaction

Field Quality

Compliance KPIs

Regulatory Compliance

Certification Status

Training Compliance

Cost of Quality

Cost Categories

Cost of Quality KPIs

Cost Collection Categories

COST OF QUALITY WORKSHEET

Period: [Start] to [End]

PREVENTION COSTS:
| Category | Description | Amount |
|----------|-------------|--------|
| Quality planning | QMS development, quality planning | $ |
| Training | Quality training programs | $ |
| Process validation | Validation activities | $ |
| Supplier qualification | Supplier quality programs | $ |
| Preventive maintenance | Equipment maintenance | $ |
| SUBTOTAL PREVENTION | | $ |

APPRAISAL COSTS:
| Category | Description | Amount |
|----------|-------------|--------|
| Incoming inspection | Supplier material inspection | $ |
| In-process inspection | Production quality checks | $ |
| Final inspection | Finished goods testing | $ |
| Audit costs | Internal and external audits | $ |
| Calibration | Equipment calibration | $ |
| SUBTOTAL APPRAISAL | | $ |

INTERNAL FAILURE COSTS:
| Category | Description | Amount |
|----------|-------------|--------|
| Scrap | Scrapped materials and product | $ |
| Rework | Labor and materials to correct | $ |
| Re-inspection | Repeat inspection costs | $ |
| Downgrading | Revenue loss from downgrading | $ |
| Root cause analysis | Investigation costs | $ |
| SUBTOTAL INTERNAL FAILURE | | $ |

EXTERNAL FAILURE COSTS:
| Category | Description | Amount |
|----------|-------------|--------|
| Returns processing | Handling returned product | $ |
| Warranty costs | Warranty claims and repairs | $ |
| Complaint handling | Investigation and resolution | $ |
| Recalls | Recall execution costs | $ |
| Liability | Legal and settlement costs | $ |
| SUBTOTAL EXTERNAL FAILURE | | $ |

TOTAL COST OF QUALITY: $
AS % OF REVENUE: %

Dashboard Templates

Executive Quality Dashboard

EXECUTIVE QUALITY DASHBOARD
Period: [Month/Quarter]

KEY METRICS AT A GLANCE:
┌─────────────────┬─────────┬─────────┬─────────┐
│ Metric          │ Target  │ Actual  │ Trend   │
├─────────────────┼─────────┼─────────┼─────────┤
│ Customer Sat    │ >4.0    │ [X.X]   │ [↑/↓/→] │
│ Complaint Rate  │ <0.1%   │ [X.XX%] │ [↑/↓/→] │
│ First Pass Yield│ >95%    │ [XX%]   │ [↑/↓/→] │
│ CAPA Closure    │ >90%    │ [XX%]   │ [↑/↓/→] │
│ Audit Findings  │ <3/audit│ [X.X]   │ [↑/↓/→] │
│ Quality Cost    │ <5%     │ [X.X%]  │ [↑/↓/→] │
└─────────────────┴─────────┴─────────┴─────────┘

ALERTS:
[ ] Critical: [Any critical issues requiring immediate attention]
[ ] Warning: [Issues approaching threshold]
[ ] Info: [Notable improvements or changes]

QUALITY OBJECTIVES PROGRESS:
| Objective | Target | YTD | Status |
|-----------|--------|-----|--------|
| [Obj 1] | [Target] | [Actual] | [On Track/Behind] |

Operational Quality Dashboard

OPERATIONAL QUALITY DASHBOARD
Week/Month: [Period]

PRODUCTION QUALITY:
├── First Pass Yield: [XX%] (Target: 95%)
├── Rework Rate: [X.X%] (Target: <2%)
├── Scrap Rate: [X.X%] (Target: <1%)
└── NC Count: [XX] (Prior: [XX])

CAPA STATUS:
├── Open CAPAs: [XX]
│   ├── Critical: [X]
│   ├── Major: [XX]
│   └── Minor: [XX]
├── Overdue: [X] [!ALERT if >0]
├── Avg Age: [XX] days
└── Closed This Period: [XX]

AUDIT STATUS:
├── Audits Completed: [X] of [X] scheduled
├── Open Findings: [XX]
│   ├── Major: [X]
│   └── Minor: [XX]
└── Overdue Actions: [X]

COMPLAINTS:
├── Received: [XX]
├── Open: [XX]
├── Avg Response Time: [X.X] days
└── Top Category: [Category]

KPI Target Setting Guidelines

Review Frequency by KPI Type