Twinmind Common Errors

TwinMind Common Errors

Overview

Quick reference for the most common TwinMind errors and their solutions.

Prerequisites

• TwinMind extension or API configured
• Access to error logs or console
• API credentials for testing

Instructions

Step 1: Identify the Error

Check error message in console, extension popup, or API response.

Step 2: Find Matching Error Below

Match your error to one of the documented cases.

Step 3: Apply Solution

Follow the solution steps for your specific error.

Error Reference

Authentication Failed

Error Message:

Error: Authentication failed - Invalid or expired API key
Status: 401 Unauthorized

Cause: API key is missing, expired, or incorrect.

Solution:

# Verify API key is set correctly
echo $TWINMIND_API_KEY

# Test authentication
curl -H "Authorization: Bearer $TWINMIND_API_KEY" \
  https://api.twinmind.com/v1/health

# Regenerate key if expired
# Visit: https://twinmind.com/settings/api

Microphone Access Denied

Error Message:

Error: Microphone permission denied
NotAllowedError: Permission denied

Cause: Browser or OS hasn't granted microphone access.

Solution:

Chrome:

1. Click lock icon in address bar
2. Site Settings > Microphone > Allow
3. Reload the page

macOS:

# Check current permissions
tccutil list com.google.Chrome

# Reset permissions (requires re-grant)
tccutil reset Microphone com.google.Chrome

Windows:

Settings > Privacy > Microphone > Allow apps to access microphone

Transcription Timeout

Error Message:

Error: Transcription timeout after 300000ms
RequestTimeoutError: Request exceeded timeout

Cause: Audio file too large or network issues.

Solution:

// Increase timeout for large files
const client = new TwinMindClient({
  apiKey: process.env.TWINMIND_API_KEY,
  timeout: 600000, // 10 minutes
});

// Or use async processing with webhooks
const response = await client.post('/transcribe', {
  audio_url: audioUrl,
  async: true,
  webhook_url: 'https://your-server.com/webhook/twinmind',
});

Rate Limit Exceeded

Error Message:

Error: Rate limit exceeded. Please retry after 60 seconds.
Status: 429 Too Many Requests
X-RateLimit-Remaining: 0

Cause: Too many API requests in a short period.

Solution:

// Implement exponential backoff
async function withBackoff<T>(operation: () => Promise<T>): Promise<T> {
  const maxRetries = 5;
  for (let attempt = 0; attempt < maxRetries; attempt++) {
    try {
      return await operation();
    } catch (error: any) {
      if (error.response?.status !== 429) throw error;

      const retryAfter = parseInt(error.response.headers['retry-after'] || '60');
      console.log(`Rate limited. Waiting ${retryAfter}s...`);
      await new Promise(r => setTimeout(r, retryAfter * 1000));
    }
  }
  throw new Error('Max retries exceeded');
}

See twinmind-rate-limits for detailed rate limiting strategies.

Audio Format Not Supported

Error Message:

Error: Unsupported audio format
AudioFormatError: Format 'xyz' is not supported

Cause: Audio file in incompatible format.

Solution:

# Convert to supported format using ffmpeg
ffmpeg -i input.xyz -acodec libmp3lame -q:a 2 output.mp3

# Supported formats: MP3, WAV, M4A, WebM, OGG, FLAC

Supported formats:

No Audio Detected

Error Message:

Error: No audio detected in input
TranscriptionError: Empty or silent audio

Cause: Audio file is silent, corrupted, or too quiet.

Solution:

# Check audio file properties
ffprobe -i audio.mp3 -show_streams -select_streams a

# Check audio levels
ffmpeg -i audio.mp3 -filter:a volumedetect -f null /dev/null

# Amplify quiet audio
ffmpeg -i quiet.mp3 -filter:a "volume=2.0" amplified.mp3

Speaker Diarization Failed

Error Message:

Error: Speaker diarization failed
DiarizationError: Unable to identify distinct speakers

Cause: Single speaker, overlapping speech, or poor audio quality.

Solution:

// Retry without diarization
const transcript = await client.transcribe(audioUrl, {
  diarization: false, // Disable diarization
});

// Or provide speaker count hint
const transcript = await client.transcribe(audioUrl, {
  diarization: true,
  expected_speakers: 3, // Help the model
});

Calendar Sync Failed

Error Message:

Error: Calendar sync failed
OAuth2Error: Token expired or revoked

Cause: Google/Microsoft OAuth token expired.

Solution:

1. Open TwinMind extension
2. Go to Settings > Integrations
3. Click "Disconnect" for calendar
4. Click "Connect" to re-authorize
5. Grant all requested permissions

Summary Generation Failed

Error Message:

Error: Summary generation failed
GenerationError: Transcript too short for summarization

Cause: Transcript doesn't have enough content.

Solution:

// Check transcript length before summarization
const minWordsForSummary = 50;
const wordCount = transcript.text.split(/\s+/).length;

if (wordCount < minWordsForSummary) {
  console.log('Transcript too short for summary');
  return null;
}

const summary = await client.summarize(transcript.id);

Extension Not Loading

Error Message:

Extension error: Unable to establish connection
Chrome error: Extension context invalidated

Cause: Extension crashed, outdated, or Chrome issue.

Solution:

1. Disable and re-enable extension:
   chrome://extensions/ > TwinMind > Toggle off/on

2. Clear extension data:
   Right-click extension > Manage Extensions > Clear data

3. Reinstall extension:
   Remove > Visit Chrome Web Store > Reinstall

4. Check for conflicts:
   Disable other extensions temporarily

Network Error

Error Message:

Error: Network request failed
TypeError: Failed to fetch
ERR_CONNECTION_REFUSED

Cause: Network connectivity issues or firewall blocking.

Solution:

# Test API connectivity
curl -v https://api.twinmind.com/v1/health

# Check if firewall is blocking
telnet api.twinmind.com 443

# Test with different DNS
curl --resolve api.twinmind.com:443:$(dig +short api.twinmind.com) \
  https://api.twinmind.com/v1/health

Quick Diagnostic Commands

# Check TwinMind API status
curl -s https://status.twinmind.com/api/v2/status.json | jq '.status'

# Verify API connectivity
curl -I https://api.twinmind.com/v1/health

# Test authentication
curl -H "Authorization: Bearer $TWINMIND_API_KEY" \
  https://api.twinmind.com/v1/me

# Check local environment
env | grep TWINMIND

# Validate audio file
ffprobe -v error -show_format -show_streams audio.mp3

Escalation Path

1. Collect evidence with twinmind-debug-bundle
2. Check TwinMind status page: https://status.twinmind.com
3. Search community forum: https://community.twinmind.com
4. Contact support with request ID: support@twinmind.com

Resources

• TwinMind Status Page
• TwinMind Support
• TwinMind Community
• Error Code Reference

Next Steps

For comprehensive debugging, see twinmind-debug-bundle.