UitbreidenOS When to activate
- Reviewing vendor performance and SLA compliance
- Preparing for contract renewals or renegotiations
- Evaluating new vendor proposals
- Managing vendor risk and contingency plans
- Consolidating vendor spend for cost optimization
When NOT to use
- For procurement/purchasing transactions
- For legal contract drafting (use legal team)
- For employee/vendor relationship disputes
Instructions
- Catalog all vendors. Name, category, contract value, renewal date, primary contact, and SLA terms.
- Score performance. Rate each vendor quarterly: delivery quality, timeliness, responsiveness, cost competitiveness (1-5 scale).
- Track SLA compliance. Monthly report: uptime, response time, resolution time vs. contractual targets.
- Flag risks. Single-source dependencies, vendors with declining scores, contracts expiring within 90 days.
- Build renewal calendar. 90-day advance notice for each contract renewal with recommendation: renew/renegotiate/replace.
- Conduct vendor reviews. Quarterly business reviews for top-10 vendors by spend.
- Optimize spend. Identify consolidation opportunities, negotiate volume discounts, benchmark against market rates.
Example
Vendor Scorecard — Q2 2026:
| Vendor | Category | Spend | Quality | Timeliness | Overall | Action |
|-------------|-------------|---------|---------|------------|---------|----------------|
| CloudHost | Infrastructure | $45K/mo | 4.5 | 4.2 | 4.3 | Renew |
| OfficeMax | Supplies | $3K/mo | 3.0 | 2.5 | 2.8 | Issue warning |
| CleanCo | Facilities | $8K/mo | 4.8 | 4.9 | 4.8 | Expand scope |
Contracts expiring next 90 days: CloudHost (Aug 15), CleanCo (Sep 1)