Metrics
Metrics
| Metric | Target | How to Measure |
|---|---|---|
| Email Open Rate | > 60% | Email platform analytics |
| Click-through Rate | > 20% | Email platform analytics |
| Read Time | > 30 seconds | Intranet analytics |
| Questions Received | Minimal | Support ticket count |
| Action Completion | > 80% | Survey or system tracking |