Agent Diagnostics
Validate New Relic agent configuration, connectivity, and reporting status.
Run Full Diagnostics
newrelic diagnose run
Checks: API key validity, account connectivity, agent config files, log paths, proxy settings.
Validate Config File
# For .NET agent on Windows
newrelic diagnose validate \
--config "C:\ProgramData\New Relic\.NET Agent\newrelic.config"
# For Linux
newrelic diagnose validate --config /etc/newrelic/newrelic.yml
Check Agent is Reporting
# Verify an app is actively sending data
newrelic nrql query --accountId $NEW_RELIC_ACCOUNT_ID --query "
SELECT count(*)
FROM Transaction
WHERE appName = 'my-app'
SINCE 10 minutes ago
"
# count = 0 means agent is not reporting
# Check entity reporting status
newrelic entity search --name "my-app" --type APPLICATION --domain APM | \
jq '.[] | {name, reporting}'
Check Agent Version
newrelic entity search --name "my-app" --type APPLICATION --domain APM | \
jq '.[] | {name, tags: (.tags[] | select(.key == "agentVersion"))}'
Connectivity Test
# Test API key and account access
newrelic profile list
newrelic nrql query --accountId $NEW_RELIC_ACCOUNT_ID \
--query "SELECT count(*) FROM NrIntegrationError SINCE 1 hour ago"
If NrIntegrationError count > 0, data ingestion has issues.
Common Issues
| Symptom | Likely Cause | Fix |
|---|---|---|
App shows reporting: false |
Agent stopped or config missing | Restart app pool / check agent logs |
| Transaction count = 0 | IIS app pool recycled without agent init | Ensure agent auto-instruments on startup |
High NrIntegrationError |
Data too large or malformed | Check agent logs for serialization errors |
alertSeverity: NOT_CONFIGURED |
No alert conditions on the entity | Add NRQL or APM metric conditions |
.NET Agent Specific (Windows/IIS)
# Check which apps are instrumented on a host
newrelic entity search --name "my-host" --type HOST | \
jq '.[] | .tags[] | select(.key == "apmApplicationNames")'
# Agent logs location (Windows)
# C:\ProgramData\New Relic\.NET Agent\Logs\
Profile Management
# List all profiles
newrelic profile list
# Switch profile
newrelic profile default --profile production
# Add a new profile
newrelic profile add \
--profile staging \
--apiKey $NEW_RELIC_API_KEY \
--accountId $NEW_RELIC_ACCOUNT_ID \
--region US # US, EU, JP, GOV, or FEDRAMP (alias for GOV)