Productlane through One
Productlane is a customer support platform that unifies email, Slack, Teams, and live chat in one inbox, adds AI-assisted ticket resolution, and connects support workflows with Linear, knowledge bases, feedback portals, and public changelogs.
One exposes Productlane through four MCP tools. The table below carries real action ids from One's knowledge base, so for a common operation you can skip search and go straight to reading the action's parameters.
How to run an action
- Find the action in the table below, or call
search_one_platform_actions with platform productlane if it is not listed.
- Call
get_one_action_knowledge with the action id. Do this every time, including for actions in this table. The table gives you the id, not the parameters.
- Call
execute_one_action with parameters copied from that knowledge.
Never guess a parameter name, a body field, or an enum value. The knowledge has the real schema, and a guessed field is either a 400 or a silent write of the wrong thing.
Before you start
Call list_one_integrations once and confirm Productlane is connected. If it is missing, the user has not connected it: say so and point them at https://app.withone.ai rather than reaching for raw HTTP.
Each connection carries an access field. If it reports {"policy": "methods", "methods": ["GET"]} the agent is read-only here, so plan a read-only answer instead of attempting a write that will be refused.
Before a write
Creates, updates, deletes and sends land on a real Productlane account and cannot be recalled. State the action and the specific target in one line before the first write in a task, and let the user stop you. Reads need no confirmation.
Actions
Threads
| Action |
Method |
Path |
Action id |
| Get a Thread |
GET |
/api/v2/threads/{{id}} |
conn_mod_def::GMiHk7kmFU8::cu8R4buQQlq9wiM5IQ1lUg |
| List Threads |
GET |
/api/v2/threads |
conn_mod_def::GMiHlERAMsI::AgCqeP_GR7upC1agqocWLw |
| Create a Thread |
POST |
/api/v2/threads |
conn_mod_def::GMiHk8GlfXI::i0zoNmZ2R9qwtfQvKBV6kA |
| Delete a Thread |
DELETE |
/api/v2/threads/{{id}} |
conn_mod_def::GMiHk7QAvv0::SGrdFBmKSoCCQC9yhXrmzQ |
| Delete an Internal Comment from a Thread |
DELETE |
/api/v2/threads/{{threadId}}/comments/{{commentId}} |
conn_mod_def::GMiHk7fxl04::57j6IGN8TImfk3ojbCCnew |
| Post an Internal Comment on a Thread |
POST |
/api/v2/threads/{{threadId}}/comments |
conn_mod_def::GMiHlDSxBQU::oN2U2e8ERX2u6TplHgviIA |
| Update a Thread |
PATCH |
/api/v2/threads/{{id}} |
conn_mod_def::GMiHlNUsDyQ::N2IcGeN-Tz6176YdZZLEfQ |
Changelogs
| Action |
Method |
Path |
Action id |
| Get a Changelog by ID |
GET |
/api/v2/changelogs/{{id}} |
conn_mod_def::GMiHjClxbI8::9pWovUoARCWi7Rc68UBgFA |
| List Changelogs |
GET |
/api/v2/changelogs |
conn_mod_def::GMiHjKdNhCU::XwRs9w4yQjCWXDQzx19YOg |
| Broadcast a Changelog |
POST |
/api/v2/changelogs/{{id}}/broadcast |
conn_mod_def::GMiHjI7dako::RPdcEJEkSd-f2ikoXWgWmQ |
| Create a Changelog |
POST |
/api/v2/changelogs |
conn_mod_def::GMiHjBVaRHA::4JHR05mLQiaYmkezbBmauA |
| Delete a Changelog |
DELETE |
/api/v2/changelogs/{{id}} |
conn_mod_def::GMiHjCZjQG4::YfrJk9CNTOGtxBEAuc5UVA |
| Update a Changelog |
PATCH |
/api/v2/changelogs/{{id}} |
conn_mod_def::GMiHjI9ave0::RJfJ2UoBQHaDC-8om7yJoQ |
Companies
| Action |
Method |
Path |
Action id |
| Get a Company by ID |
GET |
/api/v2/companies/{{id}} |
conn_mod_def::GMiHjRFZ11Y::kblfXc8aRKG6hIuKJP5vnA |
| List Companies |
GET |
/api/v2/companies |
conn_mod_def::GMiHjSNdxiM::K9MDhyEoQsieTAoufyuaTA |
| Create a Company |
POST |
/api/v2/companies |
conn_mod_def::GMiHjRZFjaM::JhEeEZ2jRWazM6Z0QTqONg |
| Delete a Company |
DELETE |
/api/v2/companies/{{id}} |
conn_mod_def::GMiHjQqtff8::90quXIdyQlKa13whGN1_AA |
| Merge a Company into Another |
POST |
/api/v2/companies/{{id}}/merge |
conn_mod_def::GMiHjZToluE::tOOHMdNaQp2GWUVnoj2TMA |
| Update a Company |
PATCH |
/api/v2/companies/{{id}} |
conn_mod_def::GMiHjYSe4-Q::WjupOvRqSQO_4F-liS7Ozg |
Contacts
| Action |
Method |
Path |
Action id |
| Get a Contact by ID |
GET |
/api/v2/contacts/{{id}} |
conn_mod_def::GMiHjf54aJo::Ypv4MbCAT7uJPtWgqpTu9g |
| List Contacts |
GET |
/api/v2/contacts |
conn_mod_def::GMiHjhXlEQo::_ais8Fp-SHeMfwQ_unbOsQ |
| Create Contact |
POST |
/api/v2/contacts |
conn_mod_def::GMiHjYjPdZA::v28QIYVRREq0Joo_1auFnA |
| Delete a Contact |
DELETE |
/api/v2/contacts/{{id}} |
conn_mod_def::GMiHjZIfWE8::j9ZMTFg7Qzyin2a-xCiljw |
| Update a Contact |
PATCH |
/api/v2/contacts/{{id}} |
conn_mod_def::GMiHjne_Fhg::rCGbmNBRQn-JAZm3mDimjw |
DocsDrafts
| Action |
Method |
Path |
Action id |
| Get a Docs Draft |
GET |
/api/v2/docs/drafts/{{id}} |
conn_mod_def::GMiHj3F-Wig::qSSfWX3DTcOgCY6PHXlvMw |
| List Docs Drafts |
GET |
/api/v2/docs/drafts |
conn_mod_def::GMiHj4l09mg::5pykamSkSZa_OhvAVzGBXg |
| Accept a Docs Draft |
POST |
/api/v2/docs/drafts/{{id}}/accept |
conn_mod_def::GMiHjnKszU8::kve9pj4vSiWUrUW75d6j2Q |
| Create a Docs Draft |
POST |
/api/v2/docs/drafts |
conn_mod_def::GMiHjnYT5Ag::w_YXm_mGTqKqCZCoIaVgNw |
| Decline a Docs Draft |
POST |
/api/v2/docs/drafts/{{id}}/decline |
conn_mod_def::GMiHjwd4EVU::7Dauqxk7Rm6E7ufBNV4RXQ |
DocsArticles
| Action |
Method |
Path |
Action id |
| Get a Docs Article by ID |
GET |
/api/v2/docs/articles/{{id}} |
conn_mod_def::GMiHjtcp3oE::Mni6JSq4RPKWwk01FZlaig |
| List Docs Articles |
GET |
/api/v2/docs/articles |
conn_mod_def::GMiHj4fFK6E::LFp_Fj1NSKiUnImVHtk2UA |
| Create a Docs Article |
POST |
/api/v2/docs/articles |
conn_mod_def::GMiHjnmpG9k::qvgeG0tHQIGdFs1D8tBnag |
| Delete a Docs Article |
DELETE |
/api/v2/docs/articles/{{id}} |
conn_mod_def::GMiHjtqcqrw::KEHZ7T0HRjm4nnUC-SxGMA |
| Update a Docs Article |
PATCH |
/api/v2/docs/articles/{{id}} |
conn_mod_def::GMiHj-1M-OM::lu79w47QSUKur6diIQHPFw |
Issues
| Action |
Method |
Path |
Action id |
| Get an Issue |
GET |
/api/v2/issues/{{id}} |
conn_mod_def::GMiHj-2_H3M::2_StDYdhRReGI4aXrQm4kw |
| List Issues |
GET |
/api/v2/issues |
conn_mod_def::GMiHkG48lT8::JuxP_V0ARlGPmDEk0MuFdQ |
| Create an Issue |
POST |
/api/v2/issues |
conn_mod_def::GMiHj_d2Tgc::_ZsvZd5rR5-uLfmLogOwNg |
| Delete an Issue |
DELETE |
/api/v2/issues/{{id}} |
conn_mod_def::GMiHj-nJxn4::OgbcmEC3SN6k2c0k2bwoyA |
| Update an Issue |
PATCH |
/api/v2/issues/{{id}} |
conn_mod_def::GMiHkFvW7mU::OPrWEdHyQ06nQx24cNnjFw |
Projects
| Action |
Method |
Path |
Action id |
| Get a Project by ID |
GET |
/api/v2/projects/{{id}} |
conn_mod_def::GMiHkbzZU9M::7dLDagHaQaiVYFUbxNu0qQ |
| List Projects |
GET |
/api/v2/projects |
conn_mod_def::GMiHke5BOgQ::fwzexn5dTi2_ABwiKVkiww |
| Create a Project |
POST |
/api/v2/projects |
conn_mod_def::GMiHkTlcr4o::SJvyFOj4T3ODNM3vXDETsQ |
| Delete a Project |
DELETE |
/api/v2/projects/{{id}} |
conn_mod_def::GMiHkUQFbuI::rXdePjsfTFuJQXZIkr6ZPQ |
| Update a Project |
PATCH |
/api/v2/projects/{{id}} |
conn_mod_def::GMiHkbTygqI::42K1ruPMSKSVkpbX299vdQ |
Snippets
| Action |
Method |
Path |
Action id |
| Get a Snippet by ID |
GET |
/api/v2/snippets/{{id}} |
conn_mod_def::GMiHklD3rlc::weZfpZ4GRKaZDjO8x6V4mQ |
| List Snippets |
GET |
/api/v2/snippets |
conn_mod_def::GMiHklyad9U::EEvniBR9R8qx0b5VwsW4yw |
| Create a Reply Snippet |
POST |
/api/v2/snippets |
conn_mod_def::GMiHkcghODk::aLsnX9KHStaD2DuJZKitaQ |
| Delete a Snippet |
DELETE |
/api/v2/snippets/{{id}} |
conn_mod_def::GMiHkkrhEqA::yGBdwl9nQ5iWvkIq_Lgg6g |
| Update a Snippet |
PATCH |
/api/v2/snippets/{{id}} |
conn_mod_def::GMiHklKpSt4::vPnfnFQjRFqr2mNoy8HxOA |
Tags
| Action |
Method |
Path |
Action id |
| Get a Tag by ID |
GET |
/api/v2/tags/{{id}} |
conn_mod_def::GMiHkrtSNag::QMoArjNURemozJWHvQ1UFA |
| List Tags |
GET |
/api/v2/tags |
conn_mod_def::GMiHk0irZLw::hxP3bfsMTwSXKVjNkAp0Xw |
| Create Tag |
POST |
/api/v2/tags |
conn_mod_def::GMiHksFWJOs::AVwas32UTBeb7VhM71VGAw |
| Delete a Tag |
DELETE |
/api/v2/tags/{{id}} |
conn_mod_def::GMiHkrUezZA::QJu1uT8kS2iSO7B1XmTCNQ |
| Update a Tag |
PATCH |
/api/v2/tags/{{id}} |
conn_mod_def::GMiHkyfTNvI::tyRxAiIRTQGnGbpe-olRJA |
TagGroups
| Action |
Method |
Path |
Action id |
| Get a Tag Group by ID |
GET |
/api/v2/tags/groups/{{id}} |
conn_mod_def::GMiHkzyLZnQ::h4gRZ7ulTn2U_68S0De1gg |
| List Tag Groups |
GET |
/api/v2/tags/groups |
conn_mod_def::GMiHkzP83Gw::ib9OVEm4TmKxc9IdUm2_lQ |
| Create Tag Group |
POST |
/api/v2/tags/groups |
conn_mod_def::GMiHksXGhxU::EpD28ss0RgqsyjwEFuECDA |
| Delete a Tag Group |
DELETE |
/api/v2/tags/groups/{{id}} |
conn_mod_def::GMiHksFGcBM::BjgPzS51StSRDVE8Sy-avQ |
| Update a Tag Group |
PATCH |
/api/v2/tags/groups/{{id}} |
conn_mod_def::GMiHkyqUphM::gEnlvTJpQhaKBVUpO_DhmA |
ChangelogTags
| Action |
Method |
Path |
Action id |
| List Changelog Tags |
GET |
/api/v2/changelog-tags |
conn_mod_def::GMiHjIgWhcQ::YTGAwNlURSm_jsHQekq4rg |
| Create a Changelog Tag |
POST |
/api/v2/changelog-tags |
conn_mod_def::GMiHjAsIF4o::O_o0nSvVR6GlGWkG4IB3aw |
| Delete a Changelog Tag |
DELETE |
/api/v2/changelog-tags/{{id}} |
conn_mod_def::GMiHjBX5LFk::jeELo67jRwKgz5cxeKXxHg |
| Update a Changelog Tag |
PATCH |
/api/v2/changelog-tags/{{id}} |
conn_mod_def::GMiHjJpWm9g::w3s7Xc0-TmKxt3U6K8Yc3Q |
DocsGroups
| Action |
Method |
Path |
Action id |
| List Docs Groups |
GET |
/api/v2/docs/groups |
conn_mod_def::GMiHj3ZSsKk::7O0uN2yRT32QEjU0y9URZQ |
| Create a Docs Group |
POST |
/api/v2/docs/groups |
conn_mod_def::GMiHjvJ1uMU::ZFvf__ZmQMCTGUhsJW8Vww |
| Delete a Docs Group |
DELETE |
/api/v2/docs/groups/{{id}} |
conn_mod_def::GMiHjuL1pxY::5D68tiHJQj6wFF99Vo8ZVw |
| Update a Docs Group |
PATCH |
/api/v2/docs/groups/{{id}} |
conn_mod_def::GMiHj_B_bGY::B8Qe9Tr0RfWd5a0cIifZNw |
Members
| Action |
Method |
Path |
Action id |
| List Workspace Members |
GET |
/api/v2/members |
conn_mod_def::GMiHkNGlwf8::0uOusoAGRNWDmCtFnBVIrw |
| Change a Member's Role |
PATCH |
/api/v2/members/{{userId}} |
conn_mod_def::GMiHkGGsKsc::B7NPdQZFTd6hwGzcuo1xfQ |
| Invite a Member |
POST |
/api/v2/members/invites |
conn_mod_def::GMiHkMzJxn8::_pNKpMgzS4-cn-l-aH-h9w |
| Remove a Workspace Member |
DELETE |
/api/v2/members/{{userId}} |
conn_mod_def::GMiHkNbSgS4::O2FNvMaYTgqkyjlauZ3RWw |
BlockedSenders
| Action |
Method |
Path |
Action id |
| List Blocked Senders |
GET |
/api/v2/contacts/blocked-senders |
conn_mod_def::GMiHjgXp-Rw::inBrbGY5Rl2uKWl0Kmid5w |
| Block a Sender |
POST |
/api/v2/contacts/blocked-senders |
conn_mod_def::GMiHjYnzKAw::wi9P1CVTSDuWOzNAVnGlEQ |
| Unblock a Sender |
DELETE |
/api/v2/contacts/blocked-senders/{{id}} |
conn_mod_def::GMiHjnF7IqE::I7K80QttScePcbHSPBV1Ww |
ThreadMessages
| Action |
Method |
Path |
Action id |
| List Thread Messages |
GET |
/api/v2/threads/{{threadId}}/messages |
conn_mod_def::GMiHlF9N1xA::NtBaxhydRUOWmry0n9uqNQ |
| Send a Message on a Thread |
POST |
/api/v2/threads/{{threadId}}/messages |
conn_mod_def::GMiHlDPV7_o::8Qt2jAQlT8uc1ZdBvok38w |
LinearCustomerOptions
| Action |
Method |
Path |
Action id |
| Get Linear Customer Options |
GET |
/api/v2/companies/linear-options |
conn_mod_def::GMiHjQwisyU::TCPQj-QtTF-uOGy5f7bCUA |
ContactsProjects
| Action |
Method |
Path |
Action id |
| List a Contact's Projects |
GET |
/api/v2/contacts/{{id}}/projects |
conn_mod_def::GMiHjfukhyc::7raI6dNwQOm5u1wN6SNVjw |
ContactsIssues
| Action |
Method |
Path |
Action id |
| List a Contact's Issues |
GET |
/api/v2/contacts/{{id}}/issues |
conn_mod_def::GMiHjf0gv8g::bBiELReCTYifO6iK_iwxHA |
Articles
| Action |
Method |
Path |
Action id |
| Move Articles to a Group |
POST |
/api/v2/docs/articles/move |
conn_mod_def::GMiHj3eYRzE::rWSN5Ns9ReSMqx4jfC0XHg |
IssuesWorkflowStates
| Action |
Method |
Path |
Action id |
| List Workflow States for Issues |
GET |
/api/v2/issues/workflow-states |
conn_mod_def::GMiHkF93AC0::LrL_341OQke0URfgliURAQ |
WorkspaceInvites
| Action |
Method |
Path |
Action id |
| Cancel a Pending Workspace Invite |
DELETE |
/api/v2/members/invites/{{id}} |
conn_mod_def::GMiHkGco8qc::RekymBDPQ1CVCUWGFCWmpA |
SignedInUserProfile
| Action |
Method |
Path |
Action id |
| Get the Signed-in User Profile |
GET |
/api/v2/me |
conn_mod_def::GMiHkNCpR1w::FAnMqlskRMa4BaMVKiokpQ |
MembersInvites
| Action |
Method |
Path |
Action id |
| List Pending Workspace Invites |
GET |
/api/v2/members/invites |
conn_mod_def::GMiHkNEvL00::UlSFnuleT2ya6Pl4hZvjPg |
PortalInstances
| Action |
Method |
Path |
Action id |
| List Portal Instances |
GET |
/api/v2/portal/instances |
conn_mod_def::GMiHkTWS_7w::XOBnmAuBTtGJt-r6QWmvTg |
CustomerPortalView
| Action |
Method |
Path |
Action id |
| Get the Customer Portal View for a Contact |
GET |
/api/v2/portal/customer-portal |
conn_mod_def::GMiHkT3Dcxc::wVreC7ANSkKnqIcXDUSBMg |
PublicRoadmap
| Action |
Method |
Path |
Action id |
| Get the Public Roadmap |
GET |
/api/v2/portal/roadmap |
conn_mod_def::GMiHkVM4n9A::kgxS5ZGbQKyuHZ0wQnBw9g |
ProjectStatuses
| Action |
Method |
Path |
Action id |
| List Project Statuses |
GET |
/api/v2/projects/statuses |
conn_mod_def::GMiHkblLUXw::obk-Ay9lSlmkF6Y7zGYi0w |
SnippetFolders
| Action |
Method |
Path |
Action id |
| List Snippet Folders |
GET |
/api/v2/snippets/folders |
conn_mod_def::GMiHkl5kUT0::mcFAC6NRQjqoS063sCLV1g |
CustomerNeeds
| Action |
Method |
Path |
Action id |
| Link a Thread to Customer Needs |
POST |
/api/v2/threads/{{threadId}}/customer-needs |
conn_mod_def::GMiHk7axYQ4::o6bhHzJTQRyCcUgLENXsfA |
This lists 90 of 92 actions. For anything not here, call search_one_platform_actions with platform productlane. The full catalog is at https://www.withone.ai/knowledge/productlane.
When a call fails
The error comes from Productlane, not from One. A 400 or 422 means your parameters do not match the schema, so re-read the knowledge and fix the field. A 401 or 403 means the connection needs re-authorizing, which no retry will fix. A 404 means the id is not on this account. A 429 means slow down. Never retry a write more than once: the first attempt may have landed.
Full catalog: https://www.withone.ai/knowledge/productlane
Integration knowledge by One (withone.ai), licensed under One-Knowledge-1.0. Attribution must be preserved in derivative works.
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