1. Identify channel
2. Check if test mode is enabled
3. Classify intent (FAQ/Appointment/Complaint/Review)
4. Respond from knowledge base or escalate to human
2) 测试模式要求(源案例)
Test mode:
- Prefix responses with [TEST]
- Log but don't send to real channels
3) 心跳检查
Every 30 minutes:
- Check for unanswered messages > 5 min old
- Alert if response queue is backing up
- Log daily response metrics
Run npx skillmds@latest add yangyuchen-work/multi-channel-customer-service in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.
多渠道 AI 客服平台 It is listed under Coding & Dev Tools on SkillMD.
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YangYuChen-Work (@yangyuchen-work) published this skill. Their other Agent Skills are listed on their SkillMD profile.