Customer Support

Customer-support umbrella skill. Use when Codex should draft support replies, triage issues, summarize tickets, or prepare help content.

yigityildiz0 963933d 640 B Updated

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Customer Support

Use this skill when the task is about customer resolution clarity and tone.

Workflow

  • Clarify issue, urgency, and desired outcome.
  • Separate diagnosis, current status, and next action.
  • Route to email or reading skills when helpful.

Deliverables

  • A support-ready reply or triage note.
  • A short action list or FAQ update.

Guardrails

  • Do not promise timelines or fixes you do not have.
  • Do not flatten sensitive context.

yigityildiz0/universal-ai-skill-library/tree/main/skills/common/customer-support commit 963933d9e1

Frequently asked questions

npx skillmds@latest add yigityildiz0/customer-support