Process Optimization
Improve the limiting step without pushing costs or risks elsewhere.
- Map the current process and measure delay, rework, queue, quality, and owner friction where evidence exists.
- State the bottleneck hypothesis and alternatives; distinguish observation from inference.
- Design the smallest experiment or reversible change that can test it.
- Measure before/after with guardrails for quality, compliance, workload, and user experience.
- Keep, revise, or roll back based on evidence.
Do not automate a broken or unsafe process merely because automation is possible.