Bug Triage

Bug Triage

Convert a bug report (user message, error log, Sentry alert) into a well-structured GitHub issue.

Inputs

• Bug report (raw text, screenshot, error log, or Sentry URL)
• Reporter (who reported it, if known)
• Environment (production, staging, local)

Steps

1. Reproduce or verify

   • Can you reproduce the bug from the report?
   • If yes: document exact reproduction steps
   • If no: flag as "needs-repro" and note what you tried

2. Classify severity

   Severity	Criteria	Label
   P0	Data loss, security, or full outage	severity:critical
   P1	Major feature broken, no workaround	severity:high
   P2	Feature broken, workaround exists	severity:medium
   P3	Minor annoyance, cosmetic	severity:low

3. Identify the component

   • Frontend / Backend / Infrastructure / Extension
   • Add the corresponding label: area:frontend, area:backend, etc.

4. Write the GitHub issue

   ## Bug: [one-line description]
   
   **Severity:** P[0-3]
   **Environment:** [production/staging/local]
   **Reporter:** [name or "internal"]
   
   ### What happened
   [Clear description of the bug]
   
   ### Expected behavior
   [What should have happened]
   
   ### Reproduction steps
   1. ...
   2. ...
   3. ...
   
   ### Evidence
   [Error logs, screenshots, Sentry link]
   
   ### Suspected cause
   [If you have a hypothesis, state it]
   

5. File the issue

   gh issue create --title "Bug: [description]" --body "[body]" --label "bug,severity:[level],area:[component]"
   

6. Assign if obvious

   • If the suspected cause points to a clear owner, assign them
   • If not, leave unassigned (triage meeting will handle it)

Conventions

• Bug titles always start with Bug:
• Every bug issue has both a severity: and area: label
• P0 bugs get a Slack notification (via scripts/notify-critical.sh)
• Duplicate bugs are closed with a reference to the original

Edge Cases

• Vague reports: Ask the reporter for reproduction steps before filing. Don't file issues you can't act on.
• Already fixed: Check recent commits/PRs. If fixed, reply to reporter and don't file.
• Feature request disguised as bug: Re-label as enhancement and move to backlog.