zavora-ai Knowledge Base Management
Search-first knowledge management. Find answers before creating tickets. Grow the KB from resolved issues.
Decision Tree
├── "search", "find article", "how to"? → search_articles / find_related
├── "create article", "document this"? → create_draft → publish_article
├── "update", "improve", "outdated"? → suggest_update
├── "gaps", "missing", "what's needed"? → get_knowledge_gaps
├── "feedback", "helpful?"? → record_feedback
MUST DO
- Always search before creating (avoid duplicates)
- Cite sources — never present ungrounded info as KB content
- Track article freshness — flag stale content
- Create articles from resolved incidents (grow the KB)
MUST NOT DO
- Don't publish without review
- Don't present outdated articles without flagging staleness