Internal Knowledge

Internal Knowledge Skill

Use this skill to answer internal assistant questions with context from knowledge bases the current user can access.

Workflow

1. First call list_accessible_knowledge_bases with a short query derived from the user's topic, business domain, or explicitly named knowledge base.
2. Inspect status, fallback_used, and returned knowledge base names/descriptions before selecting datasets:
   • If status is success, select only the most relevant returned dataset_id values.
   • If status is fallback, treat the candidates as weak matches. Select a dataset only when its name or description is clearly related; otherwise refine the list query once or ask the user which knowledge base/domain to use.
   • If status is no_results, answer from conversation context if possible and say no relevant accessible knowledge base was found.
3. Call retrieve_knowledge with the selected dataset_ids and a concise query. Do not use dataset IDs that were not returned by the list tool.
4. Inspect status, source_summary, context_blocks, and scores before answering:
   • If retrieved blocks answer the user, answer from those blocks.
   • If the blocks are missing, weak, or off-topic, rewrite the query once using clearer entities, synonyms, or constraints and retry with the same relevant datasets.
   • After two retrieval attempts, if the relevant answer is still unclear, ask the user for clarification or say that no relevant accessible knowledge was found.
5. When the user asks for original wording, definitions, synopsis text, policy clauses, exact wording, or "what does it say", quote or closely excerpt the retrieved source text first and cite the source. Summarize only when the user asks for a summary or the original text is too long.
6. When retrieved context is used, cite source names from source_summary or retriever_resources when useful.
7. Never expose internal IDs such as dataset ID, document ID, or segment ID to the user.
8. Never invent a knowledge-base answer when no relevant accessible context was found.

Tool Usage

list_accessible_knowledge_bases accepts:

• query: optional search text for narrowing candidate knowledge bases.
• limit: optional maximum number of candidates. Defaults to 20 and is capped at 100.

retrieve_knowledge accepts:

• query: the user question or refined search query.
• dataset_ids: required selected knowledge base IDs returned by the list tool.
• top_k: optional maximum retrieved chunks. Defaults to 5 and is capped at 20.
• retrieval_mode: optional hybrid, vector, or graph. Omit it for the default hybrid mode; use graph only for relationship or entity questions.