zoho Recovery Recommender
Analyze at-risk subscriptions and recommend recovery actions using your company's decision matrix.
How It Works
- Pulls at-risk data from dunning-risk-assessor output
- Applies decision matrix (config/decision-matrix.yaml) to map:
- Risk tier (critical, high, medium, low)
- Payment failure type (card_expired, insufficient_funds, gateway_declined, etc.)
- → Recommended action + incentive + success probability
- Produces propose-only Markdown report for human review and approval
What You Get
A recovery strategy table with columns:
- Subscription Number — Zoho subscription ID
- Customer Name — Customer identifier
- Risk Tier — critical | high | medium | low
- Recommended Action — e.g., "Update Payment Method", "Offer Pause Option", "Manual Triage"
- Failure Type — e.g., "card_expired", "insufficient_funds"
- Incentive — if applicable (e.g., 5% discount, 1 free month)
- Success Probability — based on risk tier (critical: 30%, high: 45%, medium: 60%, low: 75%)
- Urgency Level — immediate | critical | high | medium | low
Grouped by Action Type
Results are organized by recommended action for easy batch implementation:
- All "Update Payment Method" customers first
- Then "Retry Payment" customers
- Then "Manual Triage" escalations
- Etc.
Tuning Strategies
Edit config/decision-matrix.yaml to adjust:
- Success probabilities for each risk tier
- Recovery actions for each failure type
- Incentive amounts (discounts, free months, etc.)
- Thresholds for LTV/LTD segmentation
The recommender reads your decision matrix at each run — no code changes needed.
Propose-Only Approach
✓ This skill produces recommendations only — all outputs are Markdown proposals for human review ✗ This skill never:
- Sends emails to customers
- Applies discounts or credits directly
- Pauses or downgrades subscriptions
- Modifies any data in Zoho Billing
All suggested actions require explicit human approval before implementation.
Common Invocations
- "What recovery actions should we take for at-risk customers?"
- "Generate a recovery strategy for next week"
- "What's the success probability for each at-risk subscription?"
- "Which customers need manual triage?"