How do I install the Contact Center/android skill?

Run npx skillmds add zoom-skills/contact-center-android in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

What does the Contact Center/android skill do?

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling. It is listed under Marketing & Growth on SkillMD.

Is Contact Center/android safe to use?

This skill has not completed SkillMD's automated safety review yet. Capability flags: makes network calls, reads secrets. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Contact Center/android?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Contact Center/android free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Contact Center/android?

zoom (@zoom-skills) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Contact Center/android by zoom-skills

Name: Contact Center/android
Rating: 4.2 (5 reviews)
Author: zoom

File contents

Zoom Contact Center SDK - Android

Current public changelog release: 5.6.0 (verified 2026-07-10). It changes real-time audio translation logic to improve live interpretation. Do not hardcode assumptions about translation behavior across SDK versions.

Official docs:

Quick Links

concepts/sdk-lifecycle.md
examples/service-patterns.md
references/android-reference-map.md
troubleshooting/common-issues.md

SDK Surface Summary

SDK manager: ZoomCCInterface
Channel services:
getZoomCCChatService()
getZoomCCVideoService()
getZoomCCZVAService()
getZoomCCScheduledCallbackService()
Campaign support via web campaign service and campaign metadata.

Hard Guardrails

Initialize SDK in Application.onCreate.
Use ZoomCCItem to define channel + identifiers.
Use entryId for chat/video/ZVA.
Use apiKey for scheduled callback and campaign mode.
Release services on teardown.

Common Chains

Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
Contact Center API automation: ../../rest-api/SKILL.md

Operations

RUNBOOK.md - 5-minute preflight and debugging checklist.

Frequently asked questions