How do I install the Contact Center/web skill?

Run npx skillmds@latest add zoom-skills/contact-center-web in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Contact Center/web safe to use?

This skill has not completed SkillMD's automated safety review yet. Independent scanners report: SkillSpector: PASS, Skill Scanner: PASS. Capability flags: makes network calls. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Contact Center/web?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Contact Center/web free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Contact Center/web?

zoom (@zoom-skills) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Contact Center/web by zoom-skills — Agent Skill

Name: Contact Center/web
Rating: 4.666666666666667 (3 reviews)
Author: zoom

File contents

Zoom Contact Center SDK - Web

Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door, Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign script-load fallback protection. Account feature flags still govern rollout.

Official docs:

Quick Links

concepts/lifecycle-and-events.md
examples/app-context-and-state.md
references/web-reference-map.md
troubleshooting/common-issues.md

Integration Modes

Contact Center App in Zoom client:

Zoom Apps SDK engagement APIs/events.

External website embed:

Campaign SDK/web scripts (zoomCampaignSdk pattern).
Video client initialization pattern.

Smart Embed:

iframe + postMessage event contract.

Hard Guardrails

For campaign SDK, gate calls behind zoomCampaignSdk:ready.
Persist state by engagementId.
Expect context switching and background app behavior.
Validate CSP and allow-list settings before debugging logic.

Chaining

For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
For identity and OAuth: ../../oauth/SKILL.md
For cobrowse workflow: ../../cobrowse-sdk/SKILL.md

Operations

RUNBOOK.md - 5-minute preflight and debugging checklist.

---name: contact-center-webdescription: "Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows."triggers: - "contact center web" - "zcc web sdk" - "getengagementcontext web" - "onengagementcontextchange" - "contact center smart embed" - "zcc-init-config-request"---# Zoom Contact Center SDK - Web**Current public changelog release:** `5.6.0` (verified 2026-07-10). New coverage includes AgentUI V3/Prism video updates, authenticated consumer chat history, campaign digital front door,Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaignscript-load fallback protection. Account feature flags still govern rollout.Official docs:- https://developers.zoom.us/docs/contact-center/web/- https://developers.zoom.us/docs/contact-center/web/sdk-reference/## Quick Links1. [concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md)2. [examples/app-context-and-state.md](examples/app-context-and-state.md)3. [references/web-reference-map.md](references/web-reference-map.md)4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)## Integration Modes1. Contact Center App in Zoom client:- Zoom Apps SDK engagement APIs/events.2. External website embed:- Campaign SDK/web scripts (`zoomCampaignSdk` pattern).- Video client initialization pattern.3. Smart Embed:- iframe + `postMessage` event contract.## Hard Guardrails- For campaign SDK, gate calls behind `zoomCampaignSdk:ready`.- Persist state by `engagementId`.- Expect context switching and background app behavior.- Validate CSP and allow-list settings before debugging logic.## Chaining- For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)- For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md)- For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)## Operations- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Frequently asked questions

Contact Center/web