How do I install the Virtual Agent skill?

Run npx skillmds add zoom-skills/virtual-agent in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Virtual Agent safe to use?

This skill has not completed SkillMD's automated safety review yet. Capability flags: makes network calls. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Virtual Agent?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Virtual Agent free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Virtual Agent?

zoom (@zoom-skills) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Virtual Agent by zoom-skills — Agent Skill

Name: Virtual Agent
Rating: 4.666666666666667 (3 reviews)
Author: zoom

Virtual Agent

Zoom Virtual Agent skill pack for web campaigns/chat embeds, Android and iOS WebView bridge integrations, and knowledge-base sync workflows. Use for lifecycle patterns, event handling, and version-drift troubleshooting.

zoom a7ef41f 8 files · 10.0 KB Updated Sep 10, 2026

File contents

Zoom Virtual Agent

Implementation guidance for Zoom Virtual Agent across:

Web campaign/chat embeds.
Android WebView wrappers.
iOS WKWebView wrappers.
Knowledge-base sync and custom API ingestion.

Official docs:

The current API Hub inventory contains 12 Virtual Agent operations (verified 2026-07-10). Use the generated Virtual Agent API reference for exact knowledge-base and integration paths.

Routing Guardrail

If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.

Quick Links

concepts/architecture-and-lifecycle.md
scenarios/high-level-scenarios.md
references/versioning-and-drift.md
references/samples-validation.md
references/environment-variables.md
troubleshooting/common-drift-and-breaks.md
RUNBOOK.md

Platform skills:

web/SKILL.md
android/SKILL.md
ios/SKILL.md

Common Lifecycle Pattern

Configure campaign or entry ID in Virtual Agent admin.
Initialize SDK in web or WebView container.
Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
End chat (endChat) and clean up listeners.

High-Level Scenarios

Website campaign launcher with contextual customer attributes.
Mobile app WebView chat with native close/handoff bridge.
External URL handling via system browser vs in-app browser policy.
Knowledge-base sync from external systems using custom API connector.
Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
Marketplace app creation and scenario selection: ../rest-api/references/marketplace-app-templates.md
OAuth app setup and tokens: ../oauth/SKILL.md
API workflows for KB automation: ../rest-api/SKILL.md
Event-driven backend follow-up: ../webhooks/SKILL.md

Operations

RUNBOOK.md - 5-minute preflight and debugging checklist.

---name: virtual-agentdescription: Zoom Virtual Agent skill pack for web campaigns/chat embeds, Android and iOS WebView bridge integrations, and knowledge-base sync workflows. Use for lifecycle patterns, event handling, and version-drift troubleshooting.---# Zoom Virtual AgentImplementation guidance for Zoom Virtual Agent across:- Web campaign/chat embeds.- Android WebView wrappers.- iOS WKWebView wrappers.- Knowledge-base sync and custom API ingestion.Official docs:- https://developers.zoom.us/docs/virtual-agent/- https://developers.zoom.us/docs/virtual-agent/web/- https://developers.zoom.us/docs/virtual-agent/android/- https://developers.zoom.us/docs/virtual-agent/ios/The current API Hub inventory contains 12 Virtual Agent operations (verified 2026-07-10). Use[the generated Virtual Agent API reference](../rest-api/references/virtual-agent.md) for exactknowledge-base and integration paths.## Routing Guardrail- If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md).- If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md).- If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md).- If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).## Quick Links1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)3. [references/versioning-and-drift.md](references/versioning-and-drift.md)4. [references/samples-validation.md](references/samples-validation.md)5. [references/environment-variables.md](references/environment-variables.md)6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)7. [RUNBOOK.md](RUNBOOK.md)Platform skills:- [web/SKILL.md](web/SKILL.md)- [android/SKILL.md](android/SKILL.md)- [ios/SKILL.md](ios/SKILL.md)## Common Lifecycle Pattern1. Configure campaign or entry ID in Virtual Agent admin.2. Initialize SDK in web or WebView container.3. Wait for readiness (`zoomCampaignSdk:ready` or `waitForReady()`) before calling APIs.4. Register bridge handlers (`exitHandler`, `commonHandler`, `support_handoff`) when native orchestration is needed.5. Handle conversation lifecycle (`engagement_started`, `engagement_ended`) and UI state.6. End chat (`endChat`) and clean up listeners.## High-Level Scenarios- Website campaign launcher with contextual customer attributes.- Mobile app WebView chat with native close/handoff bridge.- External URL handling via system browser vs in-app browser policy.- Knowledge-base sync from external systems using custom API connector.- Cross-team support flow that escalates from bot to live support with handoff payload.## Chaining- Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md)- Marketplace app creation and scenario selection: [../rest-api/references/marketplace-app-templates.md](../rest-api/references/marketplace-app-templates.md)- OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md)- API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md)- Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)## Operations- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Frequently asked questions