How do I install the Build Zoom Virtual Agent skill?

Run npx skillmds@latest add zoom/build-zoom-virtual-agent in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Build Zoom Virtual Agent safe to use?

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Which AI agents work with Build Zoom Virtual Agent?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Build Zoom Virtual Agent free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Build Zoom Virtual Agent?

zoom (@zoom) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Build Zoom Virtual Agent by zoom — Agent Skill

Name: Build Zoom Virtual Agent
Author: zoom

Build Zoom Virtual Agent

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.

zoom 6920b09 23 files · 22.0 KB Updated Sep 17, 2026

File contents

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:

Web campaign/chat embeds.
Android WebView wrappers.
iOS WKWebView wrappers.
Knowledge-base sync and custom API ingestion.

Official docs:

Routing Guardrail

If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.

Quick Links

concepts/architecture-and-lifecycle.md
scenarios/high-level-scenarios.md
references/versioning-and-drift.md
references/samples-validation.md
references/environment-variables.md
troubleshooting/common-drift-and-breaks.md
RUNBOOK.md

Platform skills:

web/SKILL.md
android/SKILL.md
ios/SKILL.md

Common Lifecycle Pattern

Configure campaign or entry ID in Virtual Agent admin.
Initialize SDK in web or WebView container.
Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
End chat (endChat) and clean up listeners.

High-Level Scenarios

Website campaign launcher with contextual customer attributes.
Mobile app WebView chat with native close/handoff bridge.
External URL handling via system browser vs in-app browser policy.
Knowledge-base sync from external systems using custom API connector.
Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
Marketplace app creation and scenario selection: ../rest-api/references/marketplace-app-templates.md
OAuth app setup and tokens: ../oauth/SKILL.md
API workflows for KB automation: ../rest-api/SKILL.md
Event-driven backend follow-up: ../webhooks/SKILL.md

Operations

RUNBOOK.md - 5-minute preflight and debugging checklist.

---name: build-zoom-virtual-agentdescription: Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.---# /build-zoom-virtual-agentBackground reference for Zoom Virtual Agent across:- Web campaign/chat embeds.- Android WebView wrappers.- iOS WKWebView wrappers.- Knowledge-base sync and custom API ingestion.Official docs:- https://developers.zoom.us/docs/virtual-agent/- https://developers.zoom.us/docs/virtual-agent/web/- https://developers.zoom.us/docs/virtual-agent/android/- https://developers.zoom.us/docs/virtual-agent/ios/## Routing Guardrail- If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md).- If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md).- If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md).- If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).## Quick Links1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)3. [references/versioning-and-drift.md](references/versioning-and-drift.md)4. [references/samples-validation.md](references/samples-validation.md)5. [references/environment-variables.md](references/environment-variables.md)6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)7. [RUNBOOK.md](RUNBOOK.md)Platform skills:- [web/SKILL.md](web/SKILL.md)- [android/SKILL.md](android/SKILL.md)- [ios/SKILL.md](ios/SKILL.md)## Common Lifecycle Pattern1. Configure campaign or entry ID in Virtual Agent admin.2. Initialize SDK in web or WebView container.3. Wait for readiness (`zoomCampaignSdk:ready` or `waitForReady()`) before calling APIs.4. Register bridge handlers (`exitHandler`, `commonHandler`, `support_handoff`) when native orchestration is needed.5. Handle conversation lifecycle (`engagement_started`, `engagement_ended`) and UI state.6. End chat (`endChat`) and clean up listeners.## High-Level Scenarios- Website campaign launcher with contextual customer attributes.- Mobile app WebView chat with native close/handoff bridge.- External URL handling via system browser vs in-app browser policy.- Knowledge-base sync from external systems using custom API connector.- Cross-team support flow that escalates from bot to live support with handoff payload.## Chaining- Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md)- Marketplace app creation and scenario selection: [../rest-api/references/marketplace-app-templates.md](../rest-api/references/marketplace-app-templates.md)- OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md)- API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md)- Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)## Operations- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Frequently asked questions