jonny-1812
- 10 skills
- 0 followers
- 6 hours ago last updated
- ▌ Agent Signup · jonny-1812Create a brand-new Corebee account from the terminal — no dashboard, no browser login. Use when the user does NOT have a Corebee account yet and wants to set up AI customer support, start the free trial, get a chat/support widget, or asks to "set up Corebee for my product/site/company". One email approval, then you receive a scoped API key, their org, and a ready-to-paste widget snippet. If the Corebee MCP server asks you to authenticate and the user has no account, run THIS instead of sending them to a browser login.
- ▌ Customer 360 · jonny-1812Get a complete customer profile by aggregating contact details, conversation history, notes, and relevant knowledge base articles into a single unified view. Use when the user wants to see everything about a customer, look up a contact's full history, or prepare for a customer call.
- ▌ Inbox Triage · jonny-1812Triage and prioritize open support conversations by reviewing unassigned tickets, identifying urgent issues, and suggesting agent assignments based on workload. Use when the user asks to review their inbox, triage conversations, check what needs attention, handle unassigned tickets, balance workload, or see what is urgent.
- ▌ Team Workload · jonny-1812Analyze team capacity and workload distribution — see who is overloaded, who has bandwidth, and rebalance conversation assignments across the team. Use when the user asks about team capacity, workload, agent availability, or wants to redistribute work.
- ▌ Weekly Report · jonny-1812Generate a comprehensive weekly support operations report combining dashboard KPIs, team performance rankings, channel breakdown, and conversation trends. Use when the user asks for a weekly report, performance summary, support metrics, how the team is doing, executive summary, or wants to see the numbers.
- ▌ Contact Onboard · jonny-1812Onboard a new contact into the support system by checking for duplicates, creating their profile, and adding contextual notes. Use when the user wants to add a new customer, create a contact, register a lead, onboard someone into the CRM, or mentions a new person they want to track.
- ▌ Metrics Compare · jonny-1812Compare support metrics between two time periods side-by-side — see what improved, what declined, and calculate percentage deltas for conversations, resolution rates, response times, and AI automation. Use when the user wants to compare periods, see trends, or track progress over time.
- ▌ Knowledge Manager · jonny-1812Manage the AI knowledge base by listing sources, checking indexing status, adding new URLs, searching indexed content, and auditing for coverage gaps. Use when the user asks about their knowledge base, wants to add training data, search KB content, check what the AI knows, or audit documentation coverage.
- ▌ Widget Customizer · jonny-1812Customize the customer-facing chat widget appearance and behavior through natural language — colors, welcome messages, bot name, reply time expectations, logo, position, and pre-chat form settings. Use when the user wants to change how their widget looks, update branding, configure the chat experience, or mentions widget settings.
- ▌ Escalation Manager · jonny-1812Handle urgent customer conversations end-to-end — identify critical issues, assign to the best available agent, log escalation notes, and optionally draft an immediate response. Use when the user says something is urgent, needs escalation, or wants to handle a critical ticket.