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lohasle

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• 11 skills
• 0 followers
• 1 week ago last updated

1. ▌
   Response Drafting · lohasle

   Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.
   1 install
2. ▌
   Source Management · lohasle

   Manages connected MCP sources for enterprise search. Detects available sources, guides users to connect new ones, handles source priority ordering, and manages rate limiting awareness.
   1 install
3. ▌
   Knowledge Management · lohasle

   Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.
   1 install
4. ▌
   Knowledge Synthesis · lohasle

   Combines search results from multiple sources into coherent, deduplicated answers with source attribution. Handles confidence scoring based on freshness and authority, and summarizes large result sets effectively.
   1 install
5. ▌
   Cowork Plugin Customizer · lohasle bundle

   Customize or personalize a Claude Code plugin for a specific organization's tools and workflows. Use when users want to customize a plugin, replace tool placeholders, or configure MCP servers for a plugin. This skill requires Cowork mode with mounted plugin directories and will not work in remote or standard CLI sessions.
   1 install
6. ▌
   Escalation · lohasle

   Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.
   1 install
7. ▌
   Task Management · lohasle

   Simple task management using a shared TASKS.md file. Reference this when the user asks about their tasks, wants to add/complete tasks, or needs help tracking commitments.
   1 install
8. ▌
   Ticket Triage · lohasle

   Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
   1 install
9. ▌
   Memory Management · lohasle

   Two-tier memory system that makes Claude a true workplace collaborator. Decodes shorthand, acronyms, nicknames, and internal language so Claude understands requests like a colleague would. CLAUDE.md for working memory, memory/ directory for the full knowledge base.
   1 install
10. ▌
    Search Strategy · lohasle

    Query decomposition and multi-source search orchestration. Breaks natural language questions into targeted searches per source, translates queries into source-specific syntax, ranks results by relevance, and handles ambiguity and fallback strategies.
    1 install
11. ▌
    Customer Research · lohasle

    Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.
    1 install