Results for “promotion-packet”

Use to design support career progression with IC and lead tracks, skill gates instead of tenure alone, and paths that do not treat leaving the phones as the only promotion. Trigger for "career pathing", "progression framework for support", "IC track", "how do agents get promoted", "support ladder", "team lead vs senior agent", or fixing promotion bottlenecks and title inflation.

Produce displace/team/ghost talk tracks for the incumbent on a recompete pursuit. Use when user wants competitive angles saved to the pursuit vault; optional multi-turn LLM for customer-facing phrasing.

Use to assemble a fair, evidence-backed coaching pack for a support agent's one-to-one from QA evaluations and conversation history. Trigger for "prepare a coaching session for X", "what areas does X need to improve", "areas of markdown for this agent", "what coaching opportunities stand out", "build a coaching agenda from these tickets", or preparing a weekly or monthly agent review.

封装阶段3的Copy Spec为可批量执行的提示词包，生成JSONL请求并调用APIMart API出图。

Refines and polishes prompt files by applying proven best practices for structure, wording, and clarity while preserving original intent and formatting.

Use to design support incentives that improve behaviour without destroying the metric — pairing pay with guardrails, naming gaming modes, and choosing measures that survive Goodhart pressure. Trigger for "incentive plan", "agent bonus scheme", "SPIFF design", "pay for QA score", "what metric should we bonus", CSAT incentives, or reviewing whether a comp change is driving gaming.